Computer problem: Restore points: gone. Some functionality: gone. Quarantine folder: nothing special. What's wrong?
Machine: Gateway pc - dual processors
condition caused by: Running of Clam-Win Virus checker in Quarantine mode.
After the checker finished, I was unable to get to any programs nor able to run anything (including START - RESTART), etc.
The mouse worked.
The Google side bar was gone.
Finally, a 3 finger salute (ctl alt del) shut down the machine.
booted to SAFE MODE and found NO restore points. .
booted to normal admin and the Sidebar came back.
Several of my shortcuts worked at this point
(rechecked the restore points, they were definitely gone)
Clam-win has no "restore or unquarantine" program of it's own, at least, I couldn't find one....
In the Quarantine folder, it appears as though only junk from an unused signon was removed....
I am pulling out my hair here, trying to restore full functionality.....(I can't update FireFox when it asks to).
Unless there is NO other way, can anyone tell me where to go from here (before I use the SYSTEM RESTORE disk that came with the machine, 3-4 years ago).
I would appreciate anything helpful at this point.
PS: the image below is not from my scan. It is from an old scan I had saved....when the current scan finished, I had NO functionality at all, and could not get a screen shot... Still, it shows what Clam-Win looks like...