How is RobotShop.com????

Okay, I needed to buy some parts to build one of those huge Jeopardy tables with the buttons and the lights and all the little wazooos. However, I can only find RobotShop.com that has those huge 100mm push buttons, and they also have a arduino relay shield i want. Anyone ever buy from them before? How is their service and shipping response?


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DTWR21 days ago

I ordered a couple parts to be sent to a convention with 2 day shipping. Not only did they not ship, they never had the parts in stock. Now for the amazing part.
I called customer service. The first lady, Veronica, told me they had sent an e-mail to let me know. Also of course, they wouldn't call, after all they are a worldwide online shipping company. The tone of which was "You're sooooooo dumb". I did not receive the e-mail. Then I was asked, "what do you want me to do". This tone was more like "hey sorry buddy! You're the one stupid enough to shop with us, whaddaya want me to do about it?"
I asked to speak with the supervisor, Pamela. The one who obviously trained Veronica. But she didn't give her young padawan all the skills of how to make a customer feel stupid.
I wish I would have recorded this. I had no idea how bad this was to become.
Pamela was even less helpful and seemed to blame me even more. I asked why I would be charged and why would the website let a charge go through if the part was out of stock. She said its been that way ever since the website started...sir. Silly me! This conversation devolved into passive aggressiveness and more "things I should have known".
When I realized she was not going to help. I asked her to send the parts to a different address. I hear typing for about 5 minutes and silence.
"Hello" I say
"Yes Hello" she says
"Sorry" I respond
"No problem"
another 5 minutes of typing.
"Is this going to take much longer" I ask?
"I am waiting for your address" she responds!!
I am astounded by this. I ask if she is playing a game. How can you treat a customer like this? She laughs
"I'm not playing a game, sir" She obviously takes delight in this.
I have to let the world know about this. I don't care what paid reviews are put up about this place, It is the worst customer service experience I have EVER had. I am a real person. Remember the names and hit the record button on the phone. You are in for a headache!

broskiz3 years ago
I love Robotshop! They have very good relibility and include spreadsheets, schematics, and very accurate product mesurements. They have never failed me once and i order from them at least once a week. I personly would recommend robotshop!.

SteamOh (author)  broskiz3 years ago
Thanks! Do you order form ther US branch? And if yes, how long does shipping usually take?
broskiz SteamOh2 years ago
yes i live in Colorado and it ships via UPS witch takes about 1-6 days(so they claim) Plus the 24 hours it takes for your order to be processed by robot shop. Unless you are shipping to a PO box. For me it usually takes 5-9 days which is very good for where i live. I know that they ship from Vermont so the closer you live the better! i found this map of ups shipping from Vermont. Hope it helps!

mh76dk3 years ago
I have ordered from them once in the past, i do not remember having any issues, but i do not remember how long delivery took either - so it may be slow, but at least not slow enough that i remember them badly for it.

(I am in Nothern Europe - infact our countries just this morning made an agreement on how our borders along greenland should be divided (useless info of the day :-) ))

But in short, if you are not in a hurry (or willing to pay for expedited delivery) i have nothing bad to say about them.

Pretty vague but i hope it helps
SteamOh (author)  mh76dk3 years ago