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I brought Amnesia The Dark Descent and it's saying 'FATAL ERROR!' and asking about my graphic card and log file, help?

Yeah, I just got it tonight and it keeps saying 'FATAL ERROR: Renderer #0 ould not be initialized! Make sure your graphic card drivers are up to date. Check log file for more information.' Wat does it mean by 'log file' and what should I do to find it and/or how will it help? Will I need ot buy anything for it to work? Should I re-install it? Also, I brought it on steam.

Picture of I brought Amnesia The Dark Descent and it's saying 'FATAL ERROR!' and asking about my graphic card and log file, help?
frollard3 years ago
Read the error again, break it into sentences...It's telling you EXACTLY what is wrong.

fatal error: something bad
Renderer 0: which renderer had the error
could not be init: again, something went wrong

"MAKE SURE YOUR GRAPHIC CARD DRIVERS ARE UP TO DATE" -- that means, make sure your graphic card drivers are up to date!

Check log file for more information: That means if you don't understand, then find the log file and see if that has more information.


So, granted, it's a tech savvy instruction to 'update your video card drivers' -- which we are happy to help with! -- Your computer either has an ATI or NVidia, or 'other' graphics driver -- they are easy to identify by checking your computer device manager.
1) Right click my computer (this may be in the start menu as "computer")
2) Properties
3) Device Manager
a new window will open -- look for your "Display Adapter" or "Graphics Adapter"
I for example have an Nvidia G-force GT130.
Find your model number, and google the manufacturer's website (probably ati.com/support , nvidia.com/support, etc...
Find the 'driver installer' on the manufacturer website, and download the one that matches your part number...install.

If this doesn't work - something is pretty wrong, and you need to get a techhy person to look at it. Hope it helps!
george0411 (author)  frollard3 years ago
It says I have A Mobile Intel(R) 4 Series Chipset Family, but i'm unsure on how to find my model number, this may be a bit late to say, but I have a laptop ._.
So you need to goto 'yourlaptopbrand.com' and find their support/dowloads area -- and find your model number, then find 'graphics drivers' -- download and install.

:)
george0411 (author)  frollard3 years ago
I dont think dell has one, plus I think I found the model number, but theres nothing about 'Graphic drivers' and so such
there must be -- laptops usually have a unique flavour of windows that has their drivers, worst case scenario contact the manuf for assistance.
george0411 (author)  frollard3 years ago
I dont think dell has one, I have a Studio Laptop 1737 but I really dont think they have one
.  Going by past experience, Dell will have the latest drivers.
.  Google is your friend. C&P "Mobile Intel(R) 4 Series Chipset Family" (I got that from one of your previous comments) and get the driver(s) straight from Intel.
george0411 (author)  NachoMahma3 years ago
But how do I tell if it's a Windows Vista 64, or Windows Vista 32 or anthing else
It'd most probably be a x32 Being a laptop, I've got the same chipset as you I'll let you know If I find a fix. This is also a problem I've had with fallout 3 I eventually found a driver that changes the drivers appearance to an Nvidia driver and the game ran fine after that.
george0411 (author)  Fashim3 years ago
Im having the same problem with fallout 3 also. It loads, I hit 'New game', the dial spins for a few seconds, then it turns to a black screen, an error message pops up and I have to close it
dells ESPECIALLY have one.
Try downloading the newest version of the drivers and see if it helps, I don't know if they support OpenGL 2.0 but it couldn't hurt to try.
Hi, I had the same problem with Amnesia and a few other games. i have the same drivers, too. I'm sorry to say that Intel chips cannot run this game because the graphics chip's drivers only support OpenGL 2.0, the game requires OpenGL 2.1. I hope this at least helps a bit.
bounty10123 years ago
Its doing exactly what shattered horizon did on my computer. You probably don't have the right graphics card to run the game and from what I've seen, Amnesia is a pretty resource intense game. Make sure you have a graphics card with at least a 4.0 shader model. Oh and that log file is probably an error log in the base folder of the game with more intense information.
lemonie3 years ago
This game requires a Radeon X1000/GF 6 or similar.
"Integrated graphics might not work. Low cost video cards may perform worse, or not work at all, even if they are much newer than older medium to high range cards."

What do you have?

L
george0411 (author)  lemonie3 years ago
Unsure about what kind I have, I know must basics about a computer, but nothing serious

I suspect that the game fails because it tries to get your graphics to do something they can't.

Try to return it to the store, sell it, or get a different computer.

L