Laptop won't connect to my home wireless network, but other computers can. My laptop can connect to other networks tho..
I recently just moved back home from college and I can't use my wireless internet at my house. My laptop has always connected to every other WiFi signals and still does, just not my house signal. The problem is that it says it's connected with full strength, but it just doesn't load any websites or anything else that uses the internet. When I disconnect then reconnect, the internet briefly works for maybe 10 seconds then won't load pages. This is one of the strangest things I have ever seen because my Xbox, cell phone, and other laptop work perfectly fine on my internet. I even bought a brand new, very expensive router to try to solve the problem but that did nothing.
I am running Windows 7 and my antivirus program is Kaspersky, if that is any help.
I am running Windows 7 and my antivirus program is Kaspersky, if that is any help.
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When I run ipconfig /all it shows that my DHCP is Enabled, Subnet is 255.255.255.0, Gateway is 192.168.1.1 and IPv4 Address is 192.168.1.34
When I check my working computer the IP address ends in the hundreds so I don't think there's an issue there. On my non working laptop I changed the DNS server to Google's, I even tinkered with the IP Address, only changing the last digits. Still nothing worked even after restarts and tinkering with those settings multiple times before finally deciding to just go back to obtaining address' automatically.
Also did all the default stuff, reset modem, used Windows Troubleshoot (I'm on Windows 7 btw, if that matters - the computer that does work with my internet is my old Dell running XP). I even removed my antivirus software after running it one last time. I figure I can redownload once I get this network issue resolved. Also ran MalwareBytes. Nothing was picked up. My laptop will connect to open connections, it just doesn't seem to want to connect to mine. I do have it secured WPA2 - Personal. AES Encrypted.
Any help would be greatly appreciated. Thanks
Home network, secured with WPA2-Personal. It's been in place for a good while. My laptop connects to it fine, as do our cell phones and tablets.
My wife's laptop now fails to connect to the home network at all, but it will connect to public networks (as well as our neighbor's unsecured home network). This shows that the modem is working and that the issue is limited to how her laptop connects to our network.
While attempting to connect to it I ran the PROSet Wireless Manual Disgnostics, and it showed a failure at the authentication process. I then got green across the board when successfully connecting to the neighbor's network.
I'm curious as to what little thing I may be missing.
I've tried ipconfig /flushdns to no effect, likewise /release and /renew.
I've tried deleting the home network from the list of detected networks and re-inputting the security parameters for it, but that didn't work either.
I changed the name of the laptop, in hopes that the network might treat it differently. While I had to supply security credentials again, it still failed.
Current Network Diagnostics results suggest router or access point issues. I've unplugged and restarted both the router and the modem, but haven't hard-reset either at this point.
I'm at the point where I need more minds looking at the problem who can suggest things I haven't tried yet.
The laptop in question is a Dell Inspiron 5520 running Win7 Home Premium, 64-bit.
Anyway, something to try for you is to remove the WPA2. Go with an open unsecured network and then try and connect to it. If it does connect then you know you have a problem the the notebook wireless card. Possibly the WPA protocol is corrupted and it cannot translate the scrambled secure info. I have had a problem with security protocols and routers and NIC's not working together. I usually just change to WEP or get a different wireless adapter.
When you change from the WPA2 remember to write down all the settings so you can turn it all back on after your test.
Asus netbook running XP Home (french version)
Ethernet works
WiFi works at McDonald's (yes we have those too in France) and I can connect at hotels and other WiFi hot-spots.
My Streamium Internet Radio connects to Wifi just fine and so does my daughter's Nintendo 3DS.
Netbook used to connect to wifi at home but just magically stopped. Actually, it does connect! Excellent strength, sends and receives packets but internet pages will not load. (Cannot be found Check DNS error) If I replug in the Ethernet cable, I can then open internet pages. Also, even with Ethernet cable connection, if I put my netbook in sleep mode, I will have to reboot in order for webpages to work again.
I've tried to follow the other users examples/advice but not sure if the instructions refer to my case 100%.
This is what I have.
192.168.1.254
255.255.255.0
THIRD LINE EMPTY
BOTH DNS LINES EMPTY but checked.
I'm not computer illiterate but also afraid to lose what little connection I have! (And yes, I have screwed it up bad before following bad advice...) I feel that here I may get a good answer. Just really tired of having a netbook that does not function as one!
Thanks ahead for any help. And be nice on me...I know the question has been studied and answered many times over.
I can provide pics if needed.
Apryl
I am writing this from my friend's computer. He can connect to my wireless network, but i can't.
I am running windows 7 ultimate, and so is he.
We have a dlink router, and one day i came back home, i couldn't connect. At all. The network just wasn't there, in my list.
I have tried to connect to a wireless that is in this building, that has no password or encryption of any sorts, and the computer tries to connect for a few seconds, then just says screw it and brings up a menu that says, troubleshoot (which i have tried and it doesn't work) and more about internet connection problems ( which tells me i don't have an internet connection, which i need. I tried plugging the cable directly into my comp, but then it says unidentified network, and i can't connect.
While connected like that, i checked my subnet mask and it is 255.255.0.0 and my friend's is 255.255.255.0. I don't know how to check any of the other things.
Also, I have had this problem before, but before i called the handyman to fix it, it magically started working.
Please help, my job is depending on it.
Instructions on how to do this in step 6 here:
http://www.instructables.com/id/How-to-troubleshoot-your-home-network/
Then try to connect to your network. If this works, that means there is a problem with DHCP. Since a friend's computer works OK, and yours doesn't, and also you can't connect to another network, I'm guessing the problem is on your end. This can be caused by a number of things, mostly by viruses. Run a virus scan with your antivirus program (I assume you have a up-to-date antivirus program... right? Not Norton or McAfee... those do not count as antivirus programs... they screw up your computer almost as bad as the viruses do!) Another possibility is that your wireless NIC (network interface card) has gone bad. You can pick one off of Amazon pretty cheap.
Let me know if you need any more help. :)
I have a similar problem, my laptop won't connect to the home internet ,it stopped working when I came back from the shower. I tried the troubleshoot but.nothing happens. I tried disconnecting it and reconnecting it but nothing works :-(
Please help!
http://www.instructables.com/id/How-your-home-network-works/
http://www.instructables.com/id/How-to-troubleshoot-your-home-network/
http://www.youtube.com/watch?v=5emUFlY3QNw&feature=plcp
If not, I will go into the ipconfig command a little further. Please type:
ipconfig
and then press enter.
Then find your WLAN Nic connection, and you should see something like this:
Connection-specific DNS Suffix : (something here)
Link-local IPv6 address: fe80::948c:XXXX:XXXX:XXXXXXX
IPv4 address : 192.168.X.X
Subnet Mask: 255.255.255.0 (This is probably the exact mask that you will see)
Default Gateway: 192.168.X.X
Please tell me the IPv4 address, the subnet mask, and the default gateway.
I followed your instructions above and do not have anything in the "Connection-specific DNS suffix" line.
I do not have the 948c in the IPv6 line - it has 3c31 instead, don't know if that matters.
Next, my local IPv4 address has 169.254.87.8 which one of your posts below would seem to indicate a problem as you mentioned that as long as it didn't start with a 169, the person should be okay.
My subnet mask is 255.255.0.0 and there is nothing on the default gateway line.
Am I completely in trouble, or would you have any suggestions on how to fix?
Thank you so much for your help!!!!
We can manually assign a static IP address for your home network (which should in theory also make the network more reliable assuming that's the problem with the spotty connection), however; you might need to set it back to DHCP for other networks. (I'll give you all the information once I know the IP address.)
Also please tell me the brand of your router and how many devices are connected to it so that I can estimate what IP address will be available. :)
(And wow... this post is getting very popular... I'm even getting PMs from it!) ;)
So far, so good. It has gone to sleep once and I did not lose connectivity. The true test will be what happens overnight when it's in sleep mode for a longer time. At that point, you may hear from me again!
But for now, I think I have solved the issue by resetting the router entirely. All other devices still work fine and I'm back on-line!
Thanks again for getting back to me and for your willingness to help! I greatly appreciate it!
(You can access the router settings by typing the IP address for your default gateway output from the ipconfig command into a browser. Default usernames and passwords should be listed some place on the router.)
Please help x
1. Does your laptop work ok on other wifi networks (coffee shop, library, etc.)?
2. Did your laptop work before and just stopped working recently, or has it never worked on this wifi?
3. What system are you running, and what (if any) antivirus are you using (and did you switch recently?)
4. Can you run an ipconfig /all and tell me what your DNS servers are?
The ip address you listed is a valid address in the correct subnet, which means that you are connected to the network, but something is blocking you from getting to the Internet. Also, please tell me what brand of router you are using. (I'm guessing it is 2-wire... Right?)
2. maybe I should let you know exactly what happened... Basically I live in a pub, we have 2 routers and an extension. Let's call the downstairs one x and upstairs y and then the extension would be called y ext. I was connected to y when it stopped working. I turned it off at the wall thinking it would reset it. When I turned it back on and searched for the network it had changed name, instead of y and y extension I now have pheenet and pheenet ext. So the answer to your question... It has worked on this network before but it was called something different.
3.I'm not 100%sure but I believe I am running windows 7 and I have avast security. I haven't changed recently.
4. I think I have done this right. My dns servers say 0.0.0.0
I'm guessing th router is made by pheenet
Thanks in advance x
2. That does help me, thanks.
3. Great, you can also be sure about what system you are running by pressing the windows key and pause/break key together, that will bring up the system properties window so that you can see all your system information. :)
4. I think we will change those DNS servers... I don't like using a broadcast address for DNS servers. :)
So lets try setting the DNS servers to Google's free DNS servers.
1. Click Start, go to control panel.
2. Click Network and Internet.
3. Click Networking and Sharing Center.
4. Click Change adapter settings
5. Find your wireless adapter, right click it, and click Properties.
6. Scroll down to Internet Protocol Version 4 (TCP/IPv4), and double click it.
7. Click the radio button that says "Use the following DNS server addresses:"
8. Put 8.8.8.8 for the Preferred DNS server, and 8.8.4.4 for the Alternate DNS server.
9. Click OK and test your internet.
Let me know what happens with that... also, if your network was secured before and it isn't now, I would suggest securing it. In a browser, type 192.168.1.254, hit enter, and it should give you access to your router settings. You should also be able to change the SSIDs to whatever you want to call it. :)
- My laptop can't see my home's router network by wireless into the available wireless list although it can access the network by direct cable.
- Any other devise can access it by wireless property smoothly without the need to the cable.
- And The very strange thing Is that my laptop can access my neighbor network by the wireless property !!!
- Ip = 192.168.1.4
- gateway = 192.168.1.1
- sub-net mask = 255.255.255.0
- My laptop accessed it for many times before this problem appears so,I think it is some thing like windows filter options about this network !!
- wish U help me,,,
Thank you @thegeeke
Also, did you happen to read my two instructables?
http://www.instructables.com/id/How-your-home-network-works/
http://www.instructables.com/id/How-to-troubleshoot-your-home-network/
They might be able to help you with the basics. If none of this helps, can you give me some more detail about how the computer isn't connecting? Does it see the network in the network connection list? Does it give an error message when trying to connect? Can you use it on a wired connection to the router? Is it able to connect to the network but just not the internet? This type of information can help me diagnose your problem. :)
Thanks heaps!
Also, these instructables might help you: http://www.instructables.com/id/How-your-home-network-works/
http://www.instructables.com/id/How-to-troubleshoot-your-home-network/
As with everyone else on this post though, my other devices are connected and working properly. I have tried resetting my adapter and the modem, neither helped. Nor did restarting my computer.
When the wifi is connected it shows full bars and the dhcp is enabled... The DNS is 192.168.1.254 and the subnet mask says 255.255.255.0. I also tried the 8.8.8.8/8.8.4.4 part. Nothing worked.
Fixing it could be as easy as opening up the computer and pushing it firmly back into the connection, or soldering it back in place. If that doesn't work, it's an easy fix to replace it... any computer shop that can replace a screen should be able to do it. Like I said, it's so close to the screen that it seems like too much of a coincidence that you just replaced your screen to not be related. If they are a reputable company, they should have no problem with checking it out for you, and fixing it if it was their fault. :)
http://www.youtube.com/watch?v=jWwtjjyw3wM
After researching your laptop, I was able to confirm that the antenna is actually in the lid (not necessarily in the LCD, but in the casing around it).
I think the hardest part will be finding it, after that it should be pretty easy to trace the cables and make sure there aren't any problems with them. :)
Your other option would be to get an external wireless NIC that plugs into the USB, but this can also be kind of a pain since it ties up one of your USB ports.
After being connected by Ethernet.
If it comes to replacing the motherboard (especially on a laptop) you are better off just replacing the computer. :(
When you power it up, do you hear the hard drive spinning, or do you just see the power light? How about fans?
Is it possible?
Other things to try: delete the network out of the list of configured networks and reconnect manually, reset the router and modem, if you have cable. Make sure your browser didn't somehow end up in offline mode.
Can you explain a little further how I go about renewing my ip address through the command prompt? I have no idea how to look up the exact syntax or what that even means lol. Are you sure that would be the problem though? My reason for asking is that I can perfectly connect to any other network.
To remove the network:
Open network and sharing center
Click Manage Wireless Networks on the right side bar.
Select your home network and click remove.
Click Add and select Manually connect to a wireless network
Enter the relevant information. Have whoever setup the network make sure all the information is correct.
start>searchbar: 'network connections'
start> run/type in the run commandline:
cmd
type ipconfig /release
type ipconfig /flushdns
type ipconfig /renew
then typing ipconfig /all
should show your main wifi connection and its ip address... I won't go into explaining the numbers...so long as you don't have a 169.x.x.x address you should be okay.
other options;
in your network connections box,
right click wifi, 'repair'.
hmmm...as others suggest, reinstalling tcpip might help - but since ethernet works makes me think nothing wrong there.
Here I am in the same boat....
Not able to finish matters
Please explain me how to fix it as I got the 169 problem on my acer laptop but the one by the side which is my friend's works fine. just trying rest of the things what u have said till i get ur exact advice. hope u can do it. thanks in advance.
subnet mask--------------255.255.0.0
what else should i tell u?
yes and also did this ipconfig stuff......the ipconfig/renew said it failed...but i am sure i still got the 169 on my ipv4...could i try ant thing else as I already did the small part manually by making 8.8.8.8 and 8.8.4.4 and it indicates.....?
But i hope I won't be left out of internet when my friend goes away out with his laptop i guess. because normally it use to ask for a password. It did for my friend too this morning. The Free Wifi. It did for my friends laptop too this morning but for me it was not even asking any of those. I doubt whether I am connected only because of my friend. let me try more options and catch u back.
Any how thanks......
Here is an article about it including the public DNS numbers.