My RW DVD ROM DRIVE just stopped reading CDs!!! It will read DVDs fine but not audio or data cds, Need help please !!!
My Gateway laptop cd drive, model HL-DT-ST RW/DVD GCC_4243N, has been working perfectly fine till about a month ago when I realised it was not playing my CDs. It will play DVDs so I know it's working, Device Manager reports that it is working properly and the troubleshooting process does not cover my scenario ( apparently the problem is usually the other way around). I've tried updating driver but that says I have the most recent driver. Scans don't show anything. The only thing that I had done which might relate was that I had installed Bluetooth on my laptop but it kept giving me an error message re audio wireless which would not load. I ignored it at first but when I started having trouble with my CD drive I uninstalled it, unfortunately that didn't help.