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I had quite a few issues with mine over here in the uk but all whirlpool calls are being handled by a large insurance company who are sending out engineer who have no clue what they are doing. Three different engineers came out all saying basically the same that either the circuit board needed replacing or we had some sort of gas problem which is a bit strange in that everything is still frozen. It took weeks before we sourced another company www.agsrefrigeration.co.uk who attended and found that the door switch was not functioning properly stopping the fan from running hence the blockage in the drain. Everything working as it should.
I believe the drain hole can just be frozen and needs to thaw out. Sometimes there is food there--a frozen pea that got lost, for instance. Unplug the fridge for several hours to start the melt down process (obviously the auto defrost mechanism is not working sufficiently in your case). In the meantime, remove the bottom floor piece inside the freezer. (Refer to your fridge diagram.) You should be able to see where that drain hole is. You can pour a little hot water down it and wait to see if the water comes out below. You can use a plastic straw and do some light pushing. Some folks who have this problem repeatedly have extended a piece of copper wire down that hole permanently (wrapping one end on something) which seems to prevent refreezing.
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Posted:Jul 15, 2009
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