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I believe the drain hole can just be frozen and needs to thaw out. Sometimes there is food there--a frozen pea that got lost, for instance. Unplug the fridge for several hours to start the melt down process (obviously the auto defrost mechanism is not working sufficiently in your case). In the meantime, remove the bottom floor piece inside the freezer. (Refer to your fridge diagram.) You should be able to see where that drain hole is. You can pour a little hot water down it and wait to see if the water comes out below. You can use a plastic straw and do some light pushing. Some folks who have this problem repeatedly have extended a piece of copper wire down that hole permanently (wrapping one end on something) which seems to prevent refreezing.
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Posted:Jul 15, 2009
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