Instructables

Why doesn't my internet work properly on my laptop but it works fine on my PC?

Hey, can someone please help me? I have this problem and its really frustrating.
My problem is..When I connect to the internet it usually says I have internet connection but Google Chrome says "The web page cant be loaded" and after a few minutes my internet connection goes down and says I have no internet access. So I reconnect to the internet and the same thing happens, I repeat the process and a few times it works but only for a few minutes and then it happens again. (The internet works perfectly fine on other laptops and phones but its just mine for some reason).

I asked this on another site and someone told me to go to "My Computer" and then right click it, then go manage, then to click on "Device Manager" and then click on "Network Adapters" and to double click on each of the Intel (R) things there. Then to click on the power manager tab and untick the box that is ticked.

I have also done this:
1. Click Start, go to control panel.
2. Click Network and Internet.
3. Click Networking and Sharing Center.
4. Click Change adapter settings
5. Find your wireless adapter, right click it, and click Properties.
6. Scroll down to Internet Protocol Version 4 (TCP/IPv4), and double click it.
7. Click the radio button that says "Use the following DNS server addresses:"
8. Put 8.8.8.8 for the Preferred DNS server, and 8.8.4.4 for the Alternate DNS server.
9. Click OK and test your internet.

Can anyone please help me?

Vyger1 year ago
Why are you putting that number for the DNS ? You should change it to automatic.
I didn't read this question all the way through before. DNS is usually provided by your ISP unless you specify a different one.
If you want to use the special ones from the high speed servers the numbers are:
208.67.222.222 And secondary is 208.67.220.220

A second thing to do is uninstall the network adapter and then restart the computer and let Windows reinstall it. That often fixes adapter problems.

But, adapters do go bad. Buy and try a USB one and see if it is the problem. They are relatively cheap and work on almost any computer with a USB port.
Something as simple as this ------- http://www.geeks.com/details.asp?invtid=EP-MS150N-PB&cat=WLS
I think the 8.8.8.8 the person above suggested is the address for Open DNS dns servers.

you are superb :)

That set of numbers I had not heard of. The high speed DNS that I know is the above set. I program them into routers and then tell people just set everything to automatic and the router handles it.

I have dealt with DNS changing virus's so that always is something I am suspicious of.

There has been another problem in the past that has caused problems with wireless. It has been caused by incompatible chips. There are (still I believe) 2 main network chip makers. For a while their chips had trouble talking with each other. So if your router was from one chip maker and the adapter from another they would connect up but then not do anything. They supposedly fixed the problem by cooperating but every now and then some of the older adapters still won't work. I have an old notebook that I use just for networking problems and on occasion the onboard wireless will not work and I have to switch to a USB adapter. That could be the problem here which is why I suggested to just get a USB adapter. Sometimes its a handy thing to have around.
Asghar123 (author)  Vyger1 year ago
Sorry but it doesnt work.

what the IP address do I put mine

hyzkoa6 months ago

thank you very much to helping me to connect my instructor laptop wifi ifollow the instruction and i solve the problem tnx again.

Teachable1 year ago
The steps they had you do with the 8.8.8.8 etc. were setting your dns servers which are basically computers that tell your computer what address to communicate with when you want to go to a certain webpage. Can you tell us if you're using your laptop wirelessly or with an ethernet cable (fat phone cable looking cable) plugged in. If it's a wired connection, it sounds like you either have a bad cable, or a bad ethernet port on your laptop or router. If you have a wireless connection, and you're close to the wireless router, you are probably getting interference from other wireless routers on the same channel nearby. You can go into the configuration webpage for your router and change the channel it uses, but you only need to try the lowest channel, middle channel, and highest channel to see which works best, because you need a buffer of several channels to get a more interference free signal. You can go to a website using your laptop called wifi stumbler, just google it, and it will list other networks in yoru area and what channel they are on. You can either find instructions online or call the company that makes your wireless router to find out how to get to your router's configuration page and change the channel. There are a lot of things that could cause this but if wireless works part of the time and kind of randomly drops this is one possibility.
Asghar123 (author)  Teachable1 year ago
Im on wireless, on a laptop and using Windows 7. The troubleshooter doesnt find any problems. I thought it was fixed but not its back also why does it take ages for me to connect to the internet? BTW this problem only happens to my internet, not other peoples internet.
When you say it doesn't happen to other people's internet, do they use wireless as well or not. And I assume you mean other people in your house using the same wireless router/internet connection. If they don't use wireless and you do, then it kind of narrows it down to something on the wireless side (either your wireless router, the wireless adapter in your computer, or just too much interference). If they use wireless with no trouble, and you have drops at random no matter where you are in the house, it's probably your computer's adapter. If you're the only one on wireless, have a friend see if they can connect to your wireless router and whether or not they have any trouble. Again, if they have no trouble it's probably your computer's wireless adapter. You might need to replace it which you can do easily with a little USB wifi adapter for relatively cheap. If they have trouble too, you might need to get a reputable technician to come check out the situation for you. It's a lot easier to troubleshoot when you can use the equipment and be there to physically access it.
Asghar123 (author)  Teachable11 months ago
When i got to a friends house, I can connect and use their wireless internet with no problem. When my friends use my wireless internet with their laptops it works fine but with my laptop it always drops at random times.
Also, I don't know if you've done this, but restart your computer and wireless router. On the wireless router just pull the power cord and plug it back in.
I'm assuming you are on wireless, don't make an ass out of me.

A common issue(misdiagnosed) issue that would cause something like this is a power saving feature. Forgive me for linking to some one else's image, I'm on my Ubuntu box (short memory span and I can barely guide you with out doing it myself.)
http://cloud.addictivetips.com/wp-content/uploads/2010/01/NetworkDevicepowermanagement.jpg

you can get that menu by right clicking on your network adapter, properties, tab for power management.

If thats not it let me know, there are a few other issues that can cause this.
Asghar123 (author)  vulganstein1 year ago
Ok, so I found the Network Adapter and I have 3 different adapters (Im on laptop) and I did as you said but it still happens.
In your internet protocol page you mention you have your dns manually set to the Google DNS try turning that to automatic again, go into your ipv6 protocoal and turn that to automatic too. If that doesn't work go ahead and plug
DNS: 8.8.8.8
Alt DNS: 8.8.4.4
back into ipv4, and
DNS: 2001:4860:4860::8888
Alt DNS: 2001:4860:4860::8844

if you are on windows 7, the troubleshooter actually finds issues occasionally
right click the internet icon on your dock next to the clock on your start menu (looks like a little computer screen) you'll have an option for troubleshoot and open network sharing center.
Asghar123 (author)  vulganstein1 year ago
yeah im on windows 7 and the troubleshooter doesnt pick up any problems.
Okay, couple more things.
I know we talked about your dns, but is your ip configuration set to auto or manual? Set it to auto.

When you lose your connection does the network icon show it as disconnected, or does it continue unchanged. If it doesn't show as disconnected what browser are you using.
Asghar123 (author)  vulganstein12 months ago
Ok so how do i set my IP to auto?
Usually the icon doesnt show that ive been disconnected from the internet but every now and then it does. Im using google chrome
Under the same menu you change the dns settings. The IP is the top set of boxes.

In your chrome, open up your settings, and scroll down to advanced, hit the menu under network for proxy settings. on the very bottom of that menu there is a lan settings button. Turn that to automatic if its not already.
Asghar123 (author)  vulganstein11 months ago
My lan was on automatic already and for the IP part, I changed the DNS for the IPv4 (8.8.8.8 and 8.8.4.4) and made the IP automatic as well, same goes for the IPv6 except I didn't change the DNS and left it on automatic.
Ok that was kind of complicated.
Now to get simple.
How are you connected to the net?
Blue tooth ETC?
Is your blue tooth password protected, someone could be down loading porn on your line.
Or you could be connecting to your next door neibougher?
Asghar123 (author)  Josehf Murchison1 year ago
Ahhahaha, Nah no one is downloading porn.
I'm connected to the internet through WIFI and yeah it is protected with a password. And no i'm not using my neighbors internet.
Got any ideas on what the problem could be?b
OK that helps at step #4 bring up trouble shooting and have the program look for the trouble.