how do i fix the open tray problem on a philips benq on a 360?

I have been having problems with my 360 reading disks. When ever i put a game in it say reading then it say open tray. I have to hit the top of the 360 in order for it to read it . Anyone know how to fix this problem?

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Default1178 years ago
Call Microsoft and ask them what's wrong, if they can't help you, register your xbox and send it in to be repaired. They might even send you a free month of Xbox live.
That is, IF you have your warranty.
Sandisk1duo8 years ago
Call microsoft, tell them to ship you a coffin
NachoMahma8 years ago
. Could be a dirty lens. I don't know of any way to effectively clean them that I would recommend to someone not familiar with handling fragile parts. You can try the rag-on-the-bottom-of-a-disc cleaners found everywhere, but I've never had any luck with them.
. Or it may be a limit switch that needs to be adjusted/replaced.