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I hope there is someone to help me with this. The phone company just left a new jack to install to replace the old one that wasnt working when i opened up the wall jack this is what i found pic 1 i have tried endless configurations and nothing. there are lots of mention of wires with stripes and dashes all the wires are solid colors. Each jack has the colored wires in a different configuration Im totally stumped any help would be appreciated. Phone company will charge $ to fix if the issue is not theirs. the downstairs phone (same line and phone #) pic b looks like this and the new jack is pic c what is the problem. does it matter if the wires are different colors or am i trying to match position on the jack more than colors I hope im making sense I have matched the colors to colors and no luck. The wires are old very old i think but what is totally confusing is that there is also a cable with only three wires with a red green and yellow no blue only a rip cord.
what is meant by tip and ring does this effect where i place the wire on the screw, some of the screws have 2 small washers under the head of the screw :$
thanks in advance
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