I have posted a couple of questions at another site where people can help each other with technical information. I got a response from a user with quite a large number of posts there. The response did not deal with the substance of my question, but was a hostile and sarcastic personal attack. I gave him three opportunities to respond to the substance of my inquiry, but each time there was another personal attack. So, before the third response I decided I would block his posts if the third response was another personal attack. It so happens he is a moderator and the site does not allow blocking him. So, I found a button that would allow me to report his post to the editorial board for the site. I had already checked the offensive person's profile and learned his personal first name. After reporting the offensive posts to the editorial board, which I assumed involved several people other than this moderator, I got a personal e-mail from someone with the same personal first name as the offensive poster. He said he had examined the posts of concern and found the moderator to be 100 percent free of fault. On the other hand, he found me to be offensive and argumentative. The tone of the message was exactly that in the personal attacks. I responded to the e-mail and said I noticed the personal name of both parties was exactly the same. I asked if he was exonerating himself. I just got a response in which he shamed me for trying to get him in trouble and threatened to ban me from the site. His comment about trying to get him in trouble does not even make sense unless he is the same person as the offensive moderator.

After this experience, I really appreciate the "be nice" policy at Instructables. I also appreciate that Instructables is not a "one-man shop" where the person who resolves a complaint might be the same person as the one involved in the complaint. Thank you, thank you, thank you!