A couple days before Christmas I bought a pro membership as a gift for a family member. After I clicked purchase the site took a long time loading and then returned me to the main page. I checked my bank statement and the credit card went through; I assumed that the gift transaction had been processed. However I recieved no confirmation and they recieved nothing from instructables.

I already e-mailed service@instructables last Friday and got no response. What's next?