Can't change email addy

I keep trying to change my email over to a new email account, but it hasn't seemed to work. It says the old account should receive an email, so I can validate it, but the old account hasn't received an email. I tried it last week, and it tried again late last week, and again today.

Am I doing something wrong or is there an additional step?

Thank you.

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Hi there, I am just new here so I dont know how it works but I have got the same Autodesk problem, I get the email for a Autodesk validation code to my old company email which I am not able to use any more and I changed my account already to my private gmail email account, still it doesn't reach me! Any thoughts?
HeresyOfTruth (author)  Alexdeluxe223 years ago
They fixed mine when I contacted them directly. They were very nice about it. That was three years ago, so I'm unsure what the process is now, but I'd try to look up someone to contact directly.
lebowski6 years ago
Looks like we have a bug. PM me with the email you want it changed to.
HeresyOfTruth (author)  lebowski6 years ago
Thank you so much! I am so grateful for the help. PM is underway.
pozolero6 years ago
i have the same problem... in my setting it said my new email, but i keep receiving mails to my old email account
HeresyOfTruth (author)  pozolero6 years ago
I've been checking both accounts, and haven't received a validation email to either accounts. :(
NachoMahma6 years ago
. If you are not using Firefox, try it. This site is optimized for FF and some weird problems crop up for those using IE.
HeresyOfTruth (author)  NachoMahma6 years ago
I'm using Firefox for the Mac. Good idea, though.
. Oh well. It was worth a try. If one of Robot's minions doesn't chime in soon, try PMing StumpChunkman.
HeresyOfTruth (author)  NachoMahma6 years ago
Thanks for the advice, and who to PM. I had no idea where to turn, and was hoping this was the right place.
I'm having the same issue as well. I never got the validation email either. Still getting instructables mail to my old email address.
HeresyOfTruth (author)  emperorskeeter6 years ago
I'm sorry your stuck, too, but I'm really happy I'm not the only one.
lemonie6 years ago

What e-mail / where?

HeresyOfTruth (author)  lemonie6 years ago
The email address that the instructables site uses to send you comment notifications, or messages. Under your account settings, there is a tab called "Change Email". I would like to change the email I get notifications to a new email addy, so I can collapse that account, but I keep following the directions, and my old account is not receiving the validation email. Is there an additional step, or am I missing something?
email change page.jpg

Wierd, it's not given me a problem before. Is the new e-mail changed on your page and not receiving?
(you posted the topic in the right place, admin should pick it up at some point)

HeresyOfTruth (author)  lemonie6 years ago
I fill out the new email addy in both spots, and nothing ever happens. I keep waiting for the validation email to go to the old address, but it never happens. Thanks for responding. Here's hoping I can change my email addy. :)