Instructables

Email Alerts Have Stopped!

Sometime last night the email alerts stopped sending. I have NOT changed my email settings, but I confirmed that they are the same as they have always been, and my email account is working just fine.

I know that the email alerts have stopped sending, because there are new Instructables that I got no email for. There are new comments (in my discussion tab), that I got no emails for, and there were private messages that I had and got no emails for.

Can someone look into this for me please?

I don't usually use the discussion tab to keep track of comments etc. I prefer email, and nothing has or can be changed on my end to fix this.

mikeasaurus2 years ago
Thanks for noticing all this guys! We pushed out a small release over the 29/30th and a few things weren't synching up properly (timestamps, viewcount, and emails).

You may have noticed they should be working correctly now, hopefully we've tracked those all down. Make sure you dump your cache and refresh the page, and then leave me a reply here if there's more you've noticed.
I am still not getting email notifications...
canucksgirl (author)  OrigamiAirEnforcer2 years ago
Double check that the email address is correct under your "settings" on your profile page ("you"). If the information (and checkboxes) are all set correctly and you are still not receiving notices (and have checked your junk folder), then send instructables an email to their service@ address.
That's the strangest thing...I just got some.

Oh well, I guess the gears are turning again and all's well. :)
canucksgirl (author)  OrigamiAirEnforcer2 years ago
I've been known to scare electronics and websites into working again... ;-)
canucksgirl (author)  mikeasaurus2 years ago
Thanks Mike, Most things seem to be getting back to normal (and what isn't is probably going through the servers). I've cleared my cache and reloaded everything a few times already, but there's still a few "quirks" that are much less urgent or widespread.

Here's a topic with comments that posted 4 times. (Timestamps and comments are exact. It doesn't seem likely that "Orkando" did this intentionally).

http://www.instructables.com/community/Site-suggestion-2/

On this topic, the reply buttons disappeared. Can't figure out why, and I can't seem to reply to the member.

http://www.instructables.com/community/Large-format-cameras/

On this page, Vyger's entire bug report has appeared as a comment. Scroll down to the very last comment. (It wasn't there until after the email alerts started working again).

Also the time stamps on this page are off. The thread was all discussed before 11am PST (I was on the road from 11am to 2pm PST).

I hope you don't regret asking me to reply now... ;-)
The reply buttons disappeared because those comments have been featured. It keeps them at the top of the comment list as someone on the community team deemed the reply important enough to pin it.
canucksgirl (author)  Jayefuu2 years ago
I thought it was a little strange for both comments to be featured, because they are (or were) the only 2 comment threads on that page, and since one was mine, and replied to by the OP, it doesn't give me an option to answer the subsequent question. But, if that's the reason, then obviously its not a bug... Thanks.
canucksgirl (author)  canucksgirl2 years ago
Ignore the part about Vyger's post. I didn't read it closely enough. (He did copy and paste the whole thing and just added a small note to the top). The timestamp through me off also.
canucksgirl (author) 2 years ago
As a side note... I published this topic at about 1pm PST. (It shows up as 7 hours ago).
I posted mine 2 hours ago and it still has not shown up.
Check the stats on this question ---- 0 views, 3 comments.
canucksgirl (author)  Vyger2 years ago
Ya... There's definitely something weird going on here today.
Well, good to know its not my imagination at work.
And by the way, I put a comment on your question that you asked a month ago about cell phones. You may have not gotten a notice about it since the email is not working. It could be time sensitive if it is something that could help with that so you may want to look at it.
canucksgirl (author)  Vyger2 years ago
Thanks. I'll have to go look at it. I knew as soon as I loaded my email that something was wrong. I had NOTHING from Instructables and that's very, very unusual.
canucksgirl (author)  Vyger2 years ago
I just linked to your topic (through your profile) and gave it a bump, but I can't find it through the forum anywhere... weird.
Vyger2 years ago
I put up a similar comment /topic in bugs. But after more than an hour it has not shown up yet. But mine was about the view numbers being stuck.
My last watchlist email was the 29th at noon.

What mine says:
View numbers stuck?

It might be my imagination but it appears that the views numbers are stuck. For example, this question was posted yesterday, but the stats say it has only been viewed 17 times and that is on today. Yet I answered it yesterday and it was saying that it was at 17 views then. So 5 people added answers and who knows how many read it but it is still stuck at 17 views.

In addition the view numbers are not changeing on my instructables. These are the numbers that show for each instructable when you list your instructables in your profile page. But the stats on the individual instructables show that they have been viewed however the tallies are not changeing. For example, my most recent instructable, which ends up at the top of the list (Homers Odyssey) is at 4799 and has been for more than a day, (It's an easy number to remember), yet the stats show 16 views today. So something strange is going on.

In addition, I mentioned it in another post, I got an email saying that my pro membership is expireing yet the profile tab says the current pro membership is good until March 2013.

And finally, I am no longer receiving email notices of questions that I am following, and I double checked the preferences on that. I was getting notices with no problems but the last WatchItem notice I received was at noon on the 29th. Since then, nothing.