Email Alerts Have Stopped!

Sometime last night the email alerts stopped sending. I have NOT changed my email settings, but I confirmed that they are the same as they have always been, and my email account is working just fine.

I know that the email alerts have stopped sending, because there are new Instructables that I got no email for. There are new comments (in my discussion tab), that I got no emails for, and there were private messages that I had and got no emails for.

Can someone look into this for me please?

I don't usually use the discussion tab to keep track of comments etc. I prefer email, and nothing has or can be changed on my end to fix this.

sort by: active | newest | oldest
1-10 of 16Next »
mikeasaurus5 years ago
Thanks for noticing all this guys! We pushed out a small release over the 29/30th and a few things weren't synching up properly (timestamps, viewcount, and emails).

You may have noticed they should be working correctly now, hopefully we've tracked those all down. Make sure you dump your cache and refresh the page, and then leave me a reply here if there's more you've noticed.
I am still not getting email notifications...
canucksgirl (author)  OrigamiAirEnforcer5 years ago
Double check that the email address is correct under your "settings" on your profile page ("you"). If the information (and checkboxes) are all set correctly and you are still not receiving notices (and have checked your junk folder), then send instructables an email to their service@ address.
That's the strangest thing...I just got some.

Oh well, I guess the gears are turning again and all's well. :)
canucksgirl (author)  OrigamiAirEnforcer5 years ago
I've been known to scare electronics and websites into working again... ;-)
canucksgirl (author)  mikeasaurus5 years ago
Thanks Mike, Most things seem to be getting back to normal (and what isn't is probably going through the servers). I've cleared my cache and reloaded everything a few times already, but there's still a few "quirks" that are much less urgent or widespread.

Here's a topic with comments that posted 4 times. (Timestamps and comments are exact. It doesn't seem likely that "Orkando" did this intentionally).

On this topic, the reply buttons disappeared. Can't figure out why, and I can't seem to reply to the member.

On this page, Vyger's entire bug report has appeared as a comment. Scroll down to the very last comment. (It wasn't there until after the email alerts started working again).

Also the time stamps on this page are off. The thread was all discussed before 11am PST (I was on the road from 11am to 2pm PST).

I hope you don't regret asking me to reply now... ;-)
The reply buttons disappeared because those comments have been featured. It keeps them at the top of the comment list as someone on the community team deemed the reply important enough to pin it.
canucksgirl (author)  Jayefuu5 years ago
I thought it was a little strange for both comments to be featured, because they are (or were) the only 2 comment threads on that page, and since one was mine, and replied to by the OP, it doesn't give me an option to answer the subsequent question. But, if that's the reason, then obviously its not a bug... Thanks.
canucksgirl (author)  canucksgirl5 years ago
Ignore the part about Vyger's post. I didn't read it closely enough. (He did copy and paste the whole thing and just added a small note to the top). The timestamp through me off also.
canucksgirl (author) 5 years ago
As a side note... I published this topic at about 1pm PST. (It shows up as 7 hours ago).
1-10 of 16Next »