I bought the pro membership but can not download pdf files

How do I get thethe PDF  files to download? I bought the pro membership but am still unable to obtain the pdf files.

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canucksgirl5 years ago
Have you got it working yet? (I noticed you posted this a few days ago).
Can you tell me what browser you're using?
Can you please explain how you are trying to download a pdf? and then tell me what happens?

Post a 'reply' to me and I'll try and help you.
I'm sorry this is not working it is telling me to become a pro member I have bought the membership and went to activated it and tells me to become a pro member i did this for 3 time and paid for it x3 so please can you guys fix this problem thank you and have a 1TB hard drive and windows 7 and use chrome for internet name is Pacific Engravers username and sales@pacificengravers.com
Thank you and hopefully it works this time
please email service@instructables.com
Pacific Engravers, can you please email Instructables (service@instructables.com) and provide them with your username, the email you use for your Instructables account and the details regarding your purchases (X3).

They can look into it, and get it fixed as soon as possible.

Sorry for the inconvenience.
I purchased pro membership, cant download and pdf and I dont see anywhere to activate my membership.....please help
Click on "You" on the top right of the website to open your profile page. Click on the "Pro Membership" tab to see your purchase and to activate it.

If your purchase is NOT listed, and you have proof of purchase, then please contact Instructables at the service email address listed at the bottom of all pages. Make sure you include your username and the email address you use for your Instructables account (along with a copy of your purchase) and explain that you are unable to activate your Pro.
ot818 (author)  canucksgirl5 years ago
I am using Internet Explorer 64bit nothing happens when I click on pdf other than I get a notice to "go pro"
I've just joined, my payment has gone through, I've looked under You which says Welcome (as though my membership has all gone through ok) but if I go onto Pro Membership it says "I see you are not a member". I can't download any PDFs. Any suggestions?
Hello ot818. For some reason, while you paid for it, the pro membership decided not to activate. I'm not sure why it does that sometimes, but it will one time in about every 400 sign-ups, which makes it really difficult to figure out. If you have any problems like this in the future, please email service@instructables.com and they'll be able to help you out much faster then I can. Please let me know if there's anything else I can assist you with.
I bought the year membership to Pro and when I tried to download a pdf it said I wasn't Pro. I followed the instructions mikeasaurus gave but when I clicked on the pro tab it just said I wasn't a member. There were no other options except to buy it AGAIN. I sent an email to the email address and was told a lot of stuff that does not solve my problem. I still want to download a file but it wants me to buy the pro again. I'm not doing this - Either give me my money back or give me the membership - this is not right!!!
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