Instructables iOS App Crash on me!

Hi,
I started working on an instructables on my instructables on my iPod Touch 4, from Febuary until almost the end of March.

My instructable was almost done, just one more step to go. Every step has a lot of photos that was taken with my iPod Touch.
Last time I worked on it was when I tried to save the instructable on to my device, and it seem like it did not save to the device properly.
I did turn off the iPod and turn it on, since then I was not able to open instructable app. any more. What I ment was I can touch the instructable app., the app. start and loading some stuff, but after a while it crashed! See the attached videos.

The first one, after I open up the app. I did not even do anything It crashed.



The second one I open up the app. then try to touch the share icon, it then crashed!


I don't know what to do right now. 
The worse thing was I did not have the backup of the instructables. And I did not save it to my instructables page either!(my bad, I should have done so, I thought it was only one last step left to do and would post it as soon as it done! I guess Murphy's Law just hit me!)
I thought about delete the app on my iPod, then download and install a new one from app store. But I afraid that I would lose my instructable that I was working on on the iPod! May be I already did!
Or if I have to wait until the new update is available, to see if it works and be able to access to my instructable?????

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pseaton4 years ago
Hi there, I'm very sorry you're having problems with the iphone app! I noticed that you're using the most recently released version of the app. Did you start having trouble with crashes before or after you updated?

Unfortunately there may not be much we can do to help in this case. It sounds like there may have been some problem the last time you tried to save your Instructable, which resulted in a corrupted file. If that's the case, it's unlikely we'll be able to help you retrieve the Instructable. You mentioned that the Instructable didn't seem to save properly the last time you saved it.... what happened differently?

In theory, downloading a new copy of the app, on its own, should not erase or corrupt your data. However, if you delete the app from your phone first by long-pressing the app's icon, then tapping the "x" in the top left corner, it will erase the app and all of your local drafts.

It's conceivable we may have introduced a bug in the most recent release that prevents the new version of the app from reading files produced by the old version. If this is the case, we can very likely fix it with a bugfix release, and retrieve your files. This will take some time however, as it will require a fix to be found, a round of testing, and review by Apple.
sath02 (author)  pseaton4 years ago
>>Did you start having trouble with crashes before or after you updated?
After the updated.

>>You mentioned that the Instructable didn't seem to save properly the last time you >>saved it.... what happened differently?
I did the routine save the file every time I finished a step or finished the paragraph I wrote. And I was able to save and back to editing the file. Only the last time I saved the file, it crashed. The screen were blank, I had to turn the iPod off and turn it back on. And I no longer able to use instructable since then, it just like the videos that I posted.

>>..downloading a new copy of the app, on its own, should not erase or corrupt your data.
I may be trying this option and see what happening!

Thanks you very much for your help.

mikeasaurus4 years ago
Thanks for letting us know, I've sent this to our bug tester to investigate!
caitlinsdad4 years ago
When you use instructables on a regular computer do you see your instructable saved as a draft?
sath02 (author)  caitlinsdad4 years ago
No I did not see my instructable saved as a draft.

When I worked on my iPod Touch, and when I saved my instructable there are an option that I could save it as a draft on my page, (latest version of the app. allowed to save on the device and web) but I only save it on the device only. So the instructable I could not see my instructable as a draft on regular computer.