Issues with signing 'Winners declaration and release' form with DocuSign
I have already contacted instructables about these issues last week and they are trying to fix them however I am hoping in the mean time some past contest winners and other members could help me with my issues with signing the document 'Winners declaration and release' sent to me by email using DocuSign after I recently won a contest.
The first problem that I am having is that the document requires two separate different signatures, mine (the winner) and my parent/guardian's (required because I am under 18 years old) however the DocuSign interface will only let me sign the same signature in both locations however this is not what is requested by the form, I am not even sure if it is even possible to sign two separate different signatures on the same form using the DocuSign interface.
The second issue is that my SSN number is requested on the form but as I'm not from America so I do not have an SSN number, fortunately in the email that I got with the link to sign this form I was told that 'if international, enter all 0 for SSN' so I attempted this but this SSN (000-00-0000) was 'invalid' and would not be accepted by DocuSign, after experimenting I discovered that the each 'segment' of the SSN must have a value greater than 0 for it to be valid and accepted by DocuSign meaning that the SSN 001-01-0001 was accepted but as I am international I have to 'enter all 0 for SSN' but as I've just demonstrated this is 'invalid' so I cannot complete this form for this reason as well.
If anyone else could assist on these issues I will be very grateful,
EDIT: after receiving a third reminder to sign the form by autodesk, I have got impatient and submitted the form with the same signature (my parent's) in both places as this is the only option that I can do and there have been no visible signs of progress with the fixing of the mentioned issues in over a week so I hope that the form I have submitted is OK and valid as this is the best I can do. I managed to get the SSN 000-00-0000 accepted when I opened the document used my iPad and the IOS version of DocuSign's website.