No working pro account

Hi, I have paid a 3 month pro membership but if i logged in, I am not a pro member. I tried this in two different browsers on my macbook and PC. I have cleared the browser cache - without success. What is going on? Can someone help me? The Instructabes-Team gives no answer on my e-mails.

best regards

sort by: active | newest | oldest
mikeasaurus3 years ago

email service@instructables.com with your username.

zozowine3 years ago

Hello, I just signed up for a pro account but when I try to "log in" to print a pdf of the collapsible work bench, it just flips back to the screen with the project and I am not logged in...

mikeasaurus zozowine3 years ago

email service@instructables.com with your username.

Kebooz3 years ago

Hi,

Same problem for me... Just bought pro version. 10 mn ago my account was ok but now it seems I'm back to a free membership account. Got my paypal transaction ID, is there some kind of delay before I can use instructables.com as a pro member ?

Friendly

Looks like this was taken care of, so you should be all set :)

Yep, got my pro account now ! Thx a lot !
bf. castillo3 years ago

same thing to me, no answer, and i still without my pro account, they all ready quest for my user name an ID# transaction and Nothing!! do they already help u or answer to you?

You should have gotten a response through service a couple days ago :)

Penolopy Bulnick3 years ago

Hi,

The only pro I see on your account expired in February. Who did you try emailing? The best way to get this sorted out is to email service@instructables.com with your username and the paypal Unique Transaction ID # so we can look up the purchase and get everything sorted.

Best,
Nicole
Community Support Manager