Positions available at Instructables (updated Nov 16, 2017)

Product Manager, Instructables Community


As the Product Manager, you will lead our mission to inspire and empower our curious community of doers to share their knowledge in ways that will in turn inspire and empower others to transform their curiosity into action, and the possible into the actual. With over 270 million yearly visitors, this is an opportunity to have significant and meaningful impact working alongside one of the nicest communities on the Internet.

We share a deeply held creed with our community of doers: the best way to learn something is to do it. In the trying and head-scratching and trying again, we see the best of what makes us human. Optimism and resilience are two halves of the same whole. Failure isn’t a stopping point, it’s a learning point. Courage is what dares us to do what we imagine. Collaboration makes us better. Different is good. These are our values in action, and why you would choose to come and join our cause.

This is not your typical product management role, as we believe that our community and product are one. Without our community, our product isn’t a really a product.. Along with having the expertise in building delightful intuitive online experiences, you will also be responsible for the overall health and growth of the Instructables community.

This role will oversee the creation, management and development of our community engagement programs, and operations. This includes community relationship management, 1:1 and 1:many engagement, customer support, be nice enforcement, content quality, and spam operations.

You will work closely with our creative and platform team to define, design, and prioritize product initiatives that ensure the ongoing health of Instructables. This role also coordinates with our marketing, PR, legal, and policy teams for any inbound inquiries as well as proactive outbound communications.

Responsibilities

  • Set strategy for the team to grow and sustain a healthy community
  • Recruit, manage, and grow community managers into highly productive and engaged staff
  • Lead product development of new features for users, admins, and moderators
  • Accountability for advertising and membership revenue
  • Ensure the teams and the Company speaks to the community with one consistent voice
  • Develop analytics reports and dashboards on community growth, quality, and content trends
  • Partner with Legal on how to handle legal impact of community behaviors, content, and third party requests
  • Handle all inbound marketing requests, and be the public face for media inquiries
  • Work with marketing and PR to flag and highlight positive community behavior and content
  • Monitor market growth in online user-generated communities to ensure the Company understands market changes in online community tools, issues, and trends

Requirements

  • Leader with strong people management and managerial skills
  • Strong operational execution skills with a clear focus on impact
  • Experience in managing complex and nuanced situations
  • Advanced knowledge and understanding of online community platforms
  • Proven product management track record
  • Ability to effectively communicate information and ideas in written and verbal format to exec level, as well as public speaking engagements
  • Ability to build and maintain strong relationships across the company
  • Strong knowledge of principles of customer service and the ability to clearly understand and respond appropriately
  • Experience with organic SEO, online advertising, and managing budgets

This is a full-time position located in either our waterfront offices at Pier 9 in San Francisco, or in our Portland, OR office that is currently under construction. Please send your resume, cover letter, and, if you have one, your Instructables member name to auctoramentum at instructables dot com. Make the subject of your email robot-related, and, if possible, witty.


Working at Instructables
 

If you don't see an open position that fits you, please don't hesitate to drop us a line and say hi. We are always actively building our network of curious, creative talent with a passion for making. To introduce yourself, please send your cover letter and resume to auctoramentum at instructables dot com with a fun, robot-related subject line.


Autodesk Pier 9 Residency Program
 

The Pier 9 Residency Program gives creatives, innovators, and manufacturers a chance to work with us in our advanced digital fabrication workshops at Autodesk. Our residents explore every stage of the process of making things, from digital model to real-world physical objects. Together, we’re discovering ways to advance 3D design and fabrication technologies, to change design, engineering, and manufacturing as we know it. See the Autodesk Pier 9 Residency website for more information and instructions on how to apply.


About Instructables
 

Started in August 2005, Instructables provides a peer to peer learning platform to enable curious, passionate, and creative people to share and collaborate their most innovative projects, ideas, and hacks. The site is currently home to over 200,000 projects covering such diverse areas as crafts, art, kids, electronics, pets, bikes, cars, robotics, green projects, and cooking.  In 2011, we were acquired by Autodesk.  Our benefits are now super-charged!  

We're located at Pier 9 in San Francisco in the world's most advanced workshop directly on the bay with gorgeous natural light and unobstructed views of the Bay Bridge. In our shop, we have CNC everything, a 5-axis waterjet, an 11-axis mill, the largest collection of high-end 3D printers, a woodshop, a metal shop, an enormous test kitchen, industrial sewing machines, and a fully stocked electronics lab. See this Machine Catalog Instructable for a peek. 

If you want to work remotely
Click here for more information about helping out around the Instructables website.



Picture of Positions available at Instructables (updated Nov 16, 2017)
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xe1ybc093 years ago

Hi everybody

nathim1003 years ago

cool

hunter9993 years ago

Sounds good!

JM19993 years ago

Cool

supercolor3 years ago

I´m just a man with something great ideas..

gmoon3 years ago

Just an FYI: while Instructables isn't mentioned by name, the latest PopSci mag (Feb 2014) has a profile of Carl Bass (Autodesk CEO) and the Pier 9 workshop is mentioned in the article...

In the printed article, there should be a little tiny mention that is off to the side in a text box.

aHa! You're right--Instructables is mentioned in the sidebar. Cool.

Chikpeas Brother3 years ago
The Instructables workshop sounds like heaven on earth.
Doesn't it just?
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