Pro Membership

I just noticed that my pro membership is not showing. I have always had my pro membership roll over when I have gift vouchers. I have plenty and it seems it did not roll over. There is also a message that someone placed on my page that my pro membership is not showing. Thanks in advance for your help and all your hard work! 
sunshiine

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I am pay for pro member account but i cant download pdf´s please help

Hi!

Please send the following information to service@instructables.com, and they will help you out:

-Your username and the email associated with your instructables account

-The name on the card that paid for the pro membership subscription

-The date of the payment

-If you have it, the Paypal transaction ID number

Ready mail is send thanks for your help

mrwonton9 days ago

mikeasaurus"s instructable: 10 woodworking tips the pros use, was hosting a "contest" and I gave him a tip and he gave me a pro membership, HOW DO I REDEEM IT?

sunshiine (author)  mrwonton9 days ago

Hello mrwonton,

Log into your account and then go to this page: https://www.instructables.com/payment/redeem

Be sure to login first then click on the link. You should see three boxes. Ignoring the boxes on the right enter your code in the box on the left and click submit. If you are still having troubles after that please notify our support team at service@instructables.com

sunshiine~

Eldereth3 years ago

I am a Pro member but the system refuses to recognize me so that I can download project PDF files. In a word, HELP! Thank you.

o-z3 years ago

hello friend i am new usear the instructable you are help me how can use the this id plz help me

sunshiine (author)  o-z3 years ago

Are you asking how to use a pro membership coupon?

sunshiine

Okay, not sure why it was not cooperating, but I have put you back to pro.

I just used one of my codes to go pro again, but had to do it manually. Is the roll over function discontinued?

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