Pro membership charged but no access

I bought a Pro Membership and I logged in. I try to access the Pro membership features such as downloading PDF's and it says I need to buy a Pro membership to gain access. I have a Pay Pal receipt for the purchase and the finds were removed from my account. Can someone help out? I already sent in a support e-mail but was wondering if there was a faster way to get this fixed than waiting several days or worse yet weeks?

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CalebK3 years ago

I am having the same problem. I bought a year membership and I cannot access any of the pro features. I have been waiting a couple days now, and it's rather annoying. I want to be reimbursed for the days I haven't been able to access anything....

belizedrew5 years ago
Still no resolution to my pro membership not being recognized....
When you go to your profile page, and you look under the "Pro Membership" Tab, what do you see under "Membership Details"?

If you have purchased membership AND its activated, it should show a "Start Date" and an "End Date". If it does NOT, then you must click on the orange text and redeem the membership you have paid for.

Once you have activated your membership, you'll see the PRO icon next to your username. Currently there is no icon...
Same, my account said "We see you are not a pro member" but I paid via PAYPAL! :-(
email: service@instructables.com
email: service@instructables.com
mruiz85 years ago
Im having the same problem, just sent an email to the mail that was here
Nytecrow5 years ago
I can't download PDFs either..Paid via Paypal for 2 years, have my receipt, dated 20 Jan 12. My profile also says I'm not a pro member. I can download PDF files from other sites, so I know it's not my browser, etc. What a shame; I really like this this site...Wonder where my $29.95 went.... :(
email: service@instructables.com
Coz_UK5 years ago
Well, at least I'm not alone!
Paid today (Jan 28th) via Paypal for 2 Year sub, $29.95 deducted from account, was able to view the Pro details in my You page, had to close & re-open my browser (IE8 - yeah, I know) and I'm busted back down to a regular, non-Pro member again. Gah!

Also the 2 Year Sub link now says $39.95? The heck?

I've emailed service@instructables.com, and recieved an automated reply saying that someone will reply soon.
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