loading

Support contact problems

Hi,

Is anyone else experiencing problems contacting the Instructables support team via email?

I have tried to email them via different channels three times now but it comes back as non-existent email address.... ironically the reason I'm trying to email support in the first place is because despite changing my contact to a new email address in my personal settings, emails are still being sent to my old email address.

If anyone knows how to get through to support or if they are having the same issue maybe we can join forces to resolve it..?

Cheers!

sort by: active | newest | oldest
1-10 of 32Next »
mikeasaurus3 years ago
service@instructables.com  or  support@instructables.com
LaquonR12 months ago

I would like to cancel my membership. How do I go about doing so?

Email service@instructables.com

Hi seamster,

Editors pick has no links again, sent the mail to my wife's account and the same with her I am running windows 10 that I installed yesterday and I have outlook, she is running windows 7 and is using online gmail and yahoo accounts and I have the same reaction on both those accounts.

give me a shout if you need any further info for trouble shooting I will help where I can.

regards

Charles.

Ah!!

I'll pass this info along to our team of developers. Thank you so much, again.

Hi Seamster.

I am using microsoft outlook, usualy when you hover over the picture there is a HTTP text link that appears and says click to follow now nothing, this it seams is only non functional in the editors pick.

Hope this helps.
Blessings
Charles
Namibia

I'll pass this info on to the correct parties to investigate!

Thanks again for the heads up :)

Hi Seamster,

Glad to help, its always a pleasure to read allot of the instructables.

Blessings

Charles

Namibia

Izzypup1 year ago

I've forgotten my password and have followed the reset instructions given, which includes entering a 22 letter and number reset code! Who can remember that many random characters?! AND copy/paste doesn't work. So, I wrote the code down, entered it 5 times and was told 5 times that what I'd entered was incorrect! I carefully proofed it 5 times (their reset email to what I'd written, what I'd written to what I'd entered) and I had made no mistake! I've tried every contact method that has normally worked for me without luck and my luck has been no better when I've tried the suggestions of others that have been posted. Needless to say, I am beyond frustrated with Instructables.com which, until now has been my favorite site! I welcome any suggestions - and would be ecstatic if at least a few of them come from Instructable!

Izzypup

I'm sorry to hear that our password reset email isn't working. If you send an email to service@instructables.com a member of our support team will be able to assist you with resetting your password.

1-10 of 32Next »