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Support contact problems

Hi,

Is anyone else experiencing problems contacting the Instructables support team via email?

I have tried to email them via different channels three times now but it comes back as non-existent email address.... ironically the reason I'm trying to email support in the first place is because despite changing my contact to a new email address in my personal settings, emails are still being sent to my old email address.

If anyone knows how to get through to support or if they are having the same issue maybe we can join forces to resolve it..?

Cheers!

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mikeasaurus2 years ago
service@instructables.com  or  support@instructables.com
Charles Gibbs2 months ago

@ Instructables would just like to inform you that the links on yesterdays mails that you sent are not working the "editors Picks" to be specific,

Regards

Charles Gibbs

Hi Charles,

Thanks for bringing this to our attention. We'll look into it and see what's up!

Can you tell me what email client you use (yahoo, gmail, etc.), mobile vs desktop, and browser (safari, chrome, etc., or if on mobile, app vs browser). All of that info will help us pinpoint what may have happened.

Hi seamster,

Editors pick has no links again, sent the mail to my wife's account and the same with her I am running windows 10 that I installed yesterday and I have outlook, she is running windows 7 and is using online gmail and yahoo accounts and I have the same reaction on both those accounts.

give me a shout if you need any further info for trouble shooting I will help where I can.

regards

Charles.

Ah!!

I'll pass this info along to our team of developers. Thank you so much, again.

Hi Seamster.

I am using microsoft outlook, usualy when you hover over the picture there is a HTTP text link that appears and says click to follow now nothing, this it seams is only non functional in the editors pick.

Hope this helps.
Blessings
Charles
Namibia

I'll pass this info on to the correct parties to investigate!

Thanks again for the heads up :)

Hi Seamster,

Glad to help, its always a pleasure to read allot of the instructables.

Blessings

Charles

Namibia

Izzypup3 months ago

I've forgotten my password and have followed the reset instructions given, which includes entering a 22 letter and number reset code! Who can remember that many random characters?! AND copy/paste doesn't work. So, I wrote the code down, entered it 5 times and was told 5 times that what I'd entered was incorrect! I carefully proofed it 5 times (their reset email to what I'd written, what I'd written to what I'd entered) and I had made no mistake! I've tried every contact method that has normally worked for me without luck and my luck has been no better when I've tried the suggestions of others that have been posted. Needless to say, I am beyond frustrated with Instructables.com which, until now has been my favorite site! I welcome any suggestions - and would be ecstatic if at least a few of them come from Instructable!

Izzypup

I'm sorry to hear that our password reset email isn't working. If you send an email to service@instructables.com a member of our support team will be able to assist you with resetting your password.

madasmars6 months ago

Hi, I am having exactly the same problem! I changed my email address some time ago and recently I tried to update it with Instructables, but I kept getting a negative message saying that the new email address is already in use! What now?

Kiteman madasmars6 months ago

That means that somebody has, at some point, opened an account using that email.

This is the sort of confusion that is best sorted by emailing service@instructables.com with as much detail as you can.

T BOT9 months ago

How to change username in instructables

Moem T BOT9 months ago

Send an email to service@instructables.com and they'll change it for you.

or there is a change username box at the bottom of the settings page

Oh? I don't have that. Can you show us where it is, in a screenshot or something?

here it is

Capture111111.PNG

Ah, thanks. I may not have that because I already changed it once.

clowdus312 months ago

i have been trying to get support for pro membership. payed money cant download pdf Whats the problem forgot username and password e-mail clowdus3@comcast.net

Kiteman clowdus312 months ago

Best not to post your email on a public forum. Check the money has left your account, and email evidence to service@instructables.com from the email account you used to create your instructables account.

Yes....Even though I verified my account I cannot access any features. I will delete this account asap.

Which features are causing a problem?

rudymuscovy2 years ago

I have a subscription to Instructables and have not receives the regular announcements for over a month. I had a computer problem followed by an update, how do I make sure this account gets reconnected?

woodman672 years ago

I would like to unsubscribe from insructables at this time,Thanks

Contact service@instructables.com, and they will sort you out.

Thanks
J1mwalker2 years ago
Be nice and tell me how to locate my downloads so that I can print them out and work on the project?
You do not have a phone number or e-mail address listed.
J.walker@va.metrocast.net
When logged in, go to your You page and click the download tab to see the projects that you have already downloaded. Once downloaded you can find the PDF's in your computer where you save files from the Internet, typically a /downloads directory.
Kiteman3 years ago
The correct address is service@instructables.com. Is that the one you tried?
PabloDee (author)  Kiteman3 years ago
Thanks Kiteman,

I'll give it a go - I was using support@instructables.com, which is what's listed on the main website.

I'll keep you posted...

Cheers.
Sorry about the confusion. Can you point me to where you saw that email address?
PabloDee (author)  ewilhelm3 years ago
Hey there,

Yes no problem... I have attached a screenshot of the page. The page is accessed via the main home page, if you scroll down to the bottom of the page, on the right there is a link that says support (in gray), click on that and it takes you to the page - here also is the page link.

http://www.instructables.com/about/contact.jsp

I'm in the UK if that makes any difference.....?

Thanks for your support.

Regards,

P.
Screen Shot 2013-01-03 at 21.59.43.png
Eric, it's on the Contact page.