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Support contact problems

Hi,

Is anyone else experiencing problems contacting the Instructables support team via email?

I have tried to email them via different channels three times now but it comes back as non-existent email address.... ironically the reason I'm trying to email support in the first place is because despite changing my contact to a new email address in my personal settings, emails are still being sent to my old email address.

If anyone knows how to get through to support or if they are having the same issue maybe we can join forces to resolve it..?

Cheers!

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mikeasaurus3 years ago
service@instructables.com  or  support@instructables.com
LaquonR6 months ago

I would like to cancel my membership. How do I go about doing so?

Email service@instructables.com

Izzypup10 months ago

I've forgotten my password and have followed the reset instructions given, which includes entering a 22 letter and number reset code! Who can remember that many random characters?! AND copy/paste doesn't work. So, I wrote the code down, entered it 5 times and was told 5 times that what I'd entered was incorrect! I carefully proofed it 5 times (their reset email to what I'd written, what I'd written to what I'd entered) and I had made no mistake! I've tried every contact method that has normally worked for me without luck and my luck has been no better when I've tried the suggestions of others that have been posted. Needless to say, I am beyond frustrated with Instructables.com which, until now has been my favorite site! I welcome any suggestions - and would be ecstatic if at least a few of them come from Instructable!

Izzypup

I'm sorry to hear that our password reset email isn't working. If you send an email to service@instructables.com a member of our support team will be able to assist you with resetting your password.

madasmars1 year ago

Hi, I am having exactly the same problem! I changed my email address some time ago and recently I tried to update it with Instructables, but I kept getting a negative message saying that the new email address is already in use! What now?

That means that somebody has, at some point, opened an account using that email.

This is the sort of confusion that is best sorted by emailing service@instructables.com with as much detail as you can.

T BOT1 year ago

How to change username in instructables

Moem T BOT1 year ago

Send an email to service@instructables.com and they'll change it for you.

or there is a change username box at the bottom of the settings page

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