Support contact problems


Is anyone else experiencing problems contacting the Instructables support team via email?

I have tried to email them via different channels three times now but it comes back as non-existent email address.... ironically the reason I'm trying to email support in the first place is because despite changing my contact to a new email address in my personal settings, emails are still being sent to my old email address.

If anyone knows how to get through to support or if they are having the same issue maybe we can join forces to resolve it..?


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mikeasaurus4 years ago  or
karlmicheal19 days ago

Hello. On October 11, 2017, I signed up and paid for a 2-year premium membership so that I would be able to download ideas. I have attempted to download additional projects and cannot access the premium functions...instead keep being told that downloading is a premium thing. Please help me with this.


For your security please send this information to our support team at instead of posting it on a public forum.

Troy (tomatoskins)

Community Manager


Looking at your account I don't see that it is currently signed up for premium membership. Can you please send this billing information along with the name on your method of payment to our support team at so they can look into this for you?

Troy (tomatoskins)

Community Manager

KAMPERKEN96 months ago

cannot verify my account,keeps coming error try later,3 days later still not happening,look into this please

Looking at your account it looks like there are a couple pieces of information missing. Can you please send our support team an email at They will be able to sort out your account. Be sure to include your username.

Troy (tomatoskins)

Community Manager

LaquonR1 year ago

I would like to cancel my membership. How do I go about doing so?


Hi seamster,

Editors pick has no links again, sent the mail to my wife's account and the same with her I am running windows 10 that I installed yesterday and I have outlook, she is running windows 7 and is using online gmail and yahoo accounts and I have the same reaction on both those accounts.

give me a shout if you need any further info for trouble shooting I will help where I can.




I'll pass this info along to our team of developers. Thank you so much, again.

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