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COMMUNITY : HELP : PRO MEMBERSHIPS

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USER IS NOT MARKED PRO! INVESTIGATE THIS!

I am supposed to have a pro membership. I received some emails regarding my pro membership expiring, now when I look at my own profile it says my pro membership doesnt expire for almost another year, but I'm still not marked pro.

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Sparky1971 says: Apr 16, 2013. 8:27 PM
I was trying to do a download tonight and a message came up that it was only available for PRO members. I did join in February, why can't I download???
118
mikeasaurus in reply to Sparky1971Apr 17, 2013. 10:46 AM
Pro Memership is a paid function. If you paid for a Pro Membership and are not seeing it activated please email support@instructables.com with your receipt number, username, and email address you used when you signed up, and we'll get it sorted out right away!
12
ShadyLogic says: Nov 9, 2012. 3:59 PM
This sometimes happens when an old membership fails to renew. If a new membership is created without cancelling the old one it can cause a conflict. I've gone ahead and fixed this issue for you, so you should be good to go!
blueangelcat in reply to ShadyLogicMar 31, 2013. 10:22 PM
you fixed it but it quit again its not that it just doesnt say pro but my pro thingies dont work either! badges etc. the email said to check browser its ei9 new and no add ons and cookies good to go! now what? will send copy of this to service also!it's frustrating since I wanted to start adding instructables now. Do you think I should just pay again? if I cant get it fixed any other way???Mary
68
sherrycayheyhey in reply to blueangelcatApr 1, 2013. 1:35 PM
Hi there! I believe I've solved the issue with your PRO memberhsip. Please check your email for the details.
flanker_13 in reply to ShadyLogicDec 11, 2012. 8:33 AM
I also have this issue. Can I get it fixed also

Thanks
118
mikeasaurus in reply to flanker_13Dec 11, 2012. 12:51 PM
please email service@instructables.com with this request along with your username.
blueangelcat in reply to mikeasaurusMar 31, 2013. 10:34 PM
I did this got an auto reply no help,told me to check my browser I did and resent that info its been sinc 03/18/2013 that I asked for help this is the second time this year,I would love it if a real person could help but if not even if the instructables robot fixed it I would be so happy!
alison528 in reply to mikeasaurusDec 13, 2012. 7:31 PM
I also have this problem. I was charged 11.97 back in October and no pro membership. I have emailed service@instructables 3 times. No response
kz1 in reply to alison528Dec 19, 2012. 5:28 PM
Hmmmm. This not good, Kemo Sabe . I have same problem. Sending email now. Will advise if get no rise.
118
mikeasaurus in reply to kz1Dec 19, 2012. 6:21 PM
Just wanted to let you know that we got your email and will get you sorted with your Pro Membership soon! We should have this sorted in the next few days.

The user above who contacted us (alison528) had his Pro Membership issue dealt with on the day he published that comment, and you can see his "Pro status" next to his name.
blueangelcat in reply to mikeasaurusMar 31, 2013. 10:42 PM
Mike do I have to be a guy to get it fixed the same day? umm dont think Ican make the change but I would be really glad if it could be fixed kinda pretty soon since it is the second time this year,and I have been with you guys a long time and I have hardly ever complained about anything! (just this really)are you guys mad at me for asking for help too much?thanks for readin this,Mary
apsu says: Mar 21, 2013. 1:02 PM
I also have this problem - could someone please mark my account as pro? or must I email paypal transaction id etc. to someone? Surely the relevant transactions can be found by instructables staff?

Thanks!
blueangelcat says: Mar 18, 2013. 11:23 AM
Well here we go again! I paid for a pro membership on July 31 2012 due for auto renew on july 31 2013! but I am not shown as Pro! can you please advise? thank you! Mary Free
118
mikeasaurus in reply to blueangelcatMar 18, 2013. 11:31 AM
Please email service@instructables.com with your PayPal or Credit Card recipt number, the date of purchase, along with your username and email address.
blueangelcat says: Mar 18, 2013. 11:23 AM
Well here we go again! I paid for a pro membership on July 31 2012 due for auto renew on july 31 2013! but I am not shown as Pro! can you please advise? thank you! Mary Free
bcurtis5810 says: Dec 17, 2012. 10:53 AM
Dear Sirs I paid for a pro membership back in 11/19/12 I was even able to use the pro membership for some time but now I'm unable to. I show have a with draw on my bank account in November. It's saying I don't have a pro membership even though my next payment is due 2/20/13
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