Virus Problem **Updated Topic - 1/12/2010**
This is the official forum post for the virus problems some users are experiencing with our ad networks. From now on please post all virus reports here.
One or more of the ad networks that serve advertisements on the site has been loading ads that are infected with a virus. We have been monitoring the situation for almost two weeks now, working with users to identify the infected networks, and then shutting them down from our ad rotation.
Despite our best efforts, the Instructables Staff has not been able to reproduce the problem locally, either because the viruses are appearing in only certain geographic areas, or because we work on Macs. As a result, we've been relying on users to help us identify the problem and target the infected ad networks. Please understand that we are not serving these ads intentionally, nor is there a virus on Instructables directly, or our servers, and that we are doing everything possible to shut down the suspected ad networks that are causing this problem.
The virus appears to be what Microsoft calls a Rogue Antivirus. It basically tricks users into thinking that their computer is infected with a virus, when their machines are in fact just fine. A fake virus scan window alerts users that their computer is infected. Once alerted with this news, users are misleadingly encouraged to install malicious software on their machine. The alerts seem to pop up after users are redirected away from Instructables, sometimes immediately after loading a page on the site, or in some reports, just from users dragging their mouse over the ad spot. The problem appears to have only effected a very small percentage of our users, as hundreds of thousands of people visit the site each day and only a few dozen reports have come in over the last two weeks.
Here's what we know so far
Don't click on any links that instruct you to install software onto your machine. Update the definitions for your virus program and install the latest updates for your operating system. If you should experience any of these redirects or virus screens, please read the section below about how you can help us, and post your information to this forum topic.
What to do
If you see a pop-up warning you that you are infected, or if you are redirected away from Instructables and onto another page that triggers a virus alert, take a screen shot (command + shift + 3 in mac; print screen button in windows) close the page down, and then come to this forum topic and post as much as you can describing what you were doing before the problem happened, what happened when the virus attacked, and what you did to fix the problem.
How you can help
Please include the following details with your post if possible - the following information is necessary for us to identify which ad network the virus is coming from:
- any ads serving on the page that you remember
- description of malware
- the URL of the page on Instructables you were viewing
- direct URLs of malware
- city, state and or country you are located in
- what operating system and browser you are using
Previous forum topics about this problem include "Ad-Problem", "Virus on Instructables" and "instant start virus alter programme". While these forum topics are still useful in identifying the problem, we need to congregate all new reports here with the bulleted information above so we can gather the necessary facts to pass along to the ad networks to start attacking this problem as aggressively as we can.
I've aggregated offline screen shots, emails, and other useful comments below that contain useful clues to get the ball rolling.
Please accept our deepest apologies for this unacceptable frustration and continue to work with us so we can completely eliminate this virus problem our ad networks.
There's reason to believe that the virus could have infected your browsers cache, and thus be re-infecting your computer from there. As per the instructions given in the New York Times Article "What to do if you saw an antivirus pop up ad" please follow the steps below before posting any new virus reports on this forum thread so we can be sure that your computer is not repeatedly infecting itself regardless of the state of the site.
1) Close the screen
2) Clear your browsers cache (directions here)
3) Scan computer with a legitimate anti virus software
4) Run any and all updates to your operating system
If you are then still seeing warning messages and pop ups about the malware, then please do let us know so we can continue to track and fight this problem.
We've shut down all of our ad networks that aren't absolutely essential to the running of the site and are working with the last two remaining networks to troubleshoot this problem. All data shows that the ad networks are responsible for the virus attacks that many sites have been experiencing around the web recently (this is not just a problem on Instructables ), and we've got to take the fight to them to effectively stop the attacks.