Step 3: Diagnosis
With the console out of the way, I notice that the plastic part on the left side of the shifter is attached to a cable, which pulls it forward when the key isn’t in the ‘on’ position. It goes slack when the key is ‘on’ but there is no spring to pull the plastic piece back out of the way. I find a place where something has broken off, but I don’t find a spring or the broken piece. This is when I decide to improve their system so this doesn’t happen again.