Step 1: Disassemble the battery pack
My battery pack had 4 Torx screws (I later replaced with regular Phillips screws for easier access). Inside you'll find 10 NiCad batteries. They appear to be just a bit smaller than 'C' cells, and all attached together in series. 1.2 volts X 10 cells = 12 volts. The cells are marked as 1300 mAH which is why they don't last very long. You will probably want to photograph the arrangement of batteries since you will need to make a new pack look just like this. Also notice the thin insulator that keeps the top battery from shorting against the batteries on the bottom.