Introduction: Cure for a Keurig Vue That Won't Pump Water.

Picture of Cure for a Keurig Vue That Won't Pump Water.

Our Keurig Vue stopped pumping water after just a couple of months use. It would start, but you could hear it was struggling, and no water was making it into the cup (or even the coffee pack.) Note that this repair applies to the Vue machine, although it is likely the same issue can occur (and the same fix apply) with other machines.

Determined to fix this myself, I started taking it apart and quickly located the issue. I thought I would share here so others could benefit from this knowledge. The only tools needed are a toothpick, a sharp point like that on a small paring knife, a plastic thumb-tack (or a metal pick if you have one), and a Philips screwdriver. I recommend removing the water reservoir, unplugging the machine, and placing it over a towel in a place with good lighting. The towel is to prevent the small screws & washers from vanishing!

Before starting this repair, please pay careful attention to where you put your hands while working on this machine. Behind the cover we will remove are two VERY sharp blades designed to puncture the coffee pack. They would easily penetrate skin and cause serious injury.

Step 1: Remove the Cover Below the Handle

Picture of Remove the Cover Below the Handle

This cover is the most difficult item to remove and replace. You'll see why as we go thru this repair. First, with the handle fully-open, use your sharp pointed object to carefully pull the small plastic covers out. They slide out quite easily but it's difficult to get them started, hence the need for a very fine point. On reflection, a plastic thumb-tack would probably work better than a knife. If you do use a knife, however, please be careful! Holding the blade wrapped in a dish towel would help prevent injury, as well as keeping the spare hand on top of the machine, away from the knife.

Once you have the plugs out, note they are angled - the 'tall' end goes 'up' when you reinstall them.

Remembering that there are sharp blades below this cover (i.e. don't stick your fingers down there!), remove the two screws, being careful not to lose them, then tilt the cover backwards slightly, and it will pull up. Do not force it, once you have it tilted back, it will slide off quite easily. Getting it back on is a challenge, but we'll get to that later.

Step 2: The Offending Item

Picture of The Offending Item

With the cover removed, the part that is causing your problem is visible. The clear hose on the left is the supply from the water heater, and feeds into the coffee pack through a rubber hose. If you look down behind that round plate, you will see the blade that feeds the water into the pack. There is another blade below this, for the water exiting the pack - you can see part of the drain system below the inlet hose in the first picture.

Break a toothpick in half, and use the sharp end to poke into the three holes in the upper blade. Again, be VERY careful working in there. You will probably feel the obstruction - dried coffee grounds - break free as you wiggle it around. Now close up the machine, plug it in, replace the water reservoir, and run just plain water into a glass, measuring cup, or light-colored cup. The machine should function normally, and you should see the debris that you removed flushed out into the container. If so, you're good to go - proceed to step () to replace the cover.

If, however, the machine still can not pump water, then you will need to either repeat the procedure, or remove the blade for cleaning.

Step 3: If at First You Don't Succeed..

Picture of If at First You Don't Succeed..

This is actually an easy step, but please remember to keep you fingers away from the blades!

You're going to remove the blade assembly, which is the round plate you see behind the hoses. Remove the three screws, being careful to keep them and their washers together in a safe place. The plate is now held in place by the silicone parts you can see from the front. Is order to separate the plate from the inlet hose, you need to pull it towards the back of the machine a little, and slide your finger down to hold the hose back as you pull the plate further. Once it is released, grab the exit hose (the smaller one lower down) and now pull the plate straight back. It will release and the plate is free.

Look thru the hole from the back side (please don't poke your eye with the blade!!) This is what you should see, I'm betting you can't see thru it. Use the toothpick from the inlet side, and clean out the holes. When done, flush with water and you're ready to replace the plate.

It goes back in simply reversing the steps you took to remove it - It's hard to mess up as the pieces that the screws go into are also alignment pins for the plate. Align the plate so that those pins will go back into the holes, hold the lower hose and push the lower part sticking out of the plate into that hose, then push the main part into the inlet hose. Reinstall the screws with washers. It's worth mentioning that if you put those screws with the ones from the cover plate, they are not the same size. The ones used here are larger. At this point, test the machine with plain water again, and you should be set to reinstall the cover.

Step 4: Wrapping Up!

Picture of Wrapping Up!

The cover has two "hooks" that slide over "pegs" on the coffee pack mechanism - I've highlighted one set in the first picture. The process is made difficult by the fact that the parts where the screws go have to slide "under" that frame. I can't offer much advice on how to do this as I've never been able to figure out a repeatable way to get the cover back on. You simply do the best you can to align those pegs with the hooks with the cover angled back a little. Once installed correctly, you can see the holes for the screws line up. You'll note the sides of this cover go around the handle sides. When installed correctly, there is a little bit of play before you put the screws on - the cover can be tilted back and forth a little. I've included a couple of shots of how the cover aligns with the handle sides so that you can use as a reference when reinstalling the cover.

Good luck, and please let me know if this helps you get your precious machine brewing again!

Comments

BobH166 (author)2017-11-24

I had my doubts, it just pumpwd three times and shut down with a few drops in the cup. So i cleaned everything i could get to. Nope so what to do? Google it! And i found your repair tips. The plugs were hard to get out and the screws were only slightly easier. I had to push the top up from the nottom to clear the plugs and screws. Pulled the cover off, probed the two knives holes, put the water tank back on, pluged it in and said i really dont think....... the brew light came on and two plain water cups followed with a perfectly brewed cup of coffee i was a very happy camper. Thank you so much for posting this, you are my hero.
Regards Bob.

JacobK106 (author)2017-09-27

Thanks! This was very helpful! I found that when I had problems getting the cover reattached, I could line up the screw holes without the tabs, then gently close the Keurig without screwing it in. Once it's closed, if the bottom brewhead thing is removed, you can tighten the screws. When it is closed the tabs will retract and forced to line up and it'll be good to go.

JeffM304 (author)2017-07-08

Thank you!! I purchased a K2V-Cup adapter through Amazon, which allows K cups to be used with the Vue. The K2V-Cup hadn't been molded properly (it is injection molded from plastic) and the exit hole into the bottom needle was covered with a skin of plastic from the faulty molding process (I had to drill out the skin to open the hole). I found this out AFTER trying it with a K cup in our Vue. The defective K2V-Cup stopped water flow, created a vacuum, and forced coffee grounds into the Vue's larger needle. I thought the pump had failed! Decided to Google, found your article, and fixed the issue! Now I can use the Vue again, and the K2V-Cup works like a charm. I still logged a complaint with the manufacturer through Amazon as I spent 3 hours dealing with this. But thank you!!

TracyT56 (author)2017-04-15

Thanks so much!
So helpful and saved me from buying a new one!!!
Sooooo glad I googled it and found this before tossing it out.

NinaD30 (author)2017-01-29

Wow, I thought my Vue coffee maker was DOA this morning. I figured my next step would be to buy a new machine. Then I found this solution, and it worked like a charm! AMAZING! THANK YOU!

Lsmit2 (author)NinaD302017-02-23

Excellent fix. Thanks

AlexandraB58 (author)2017-01-16

This was great im sick of these expensive machines breaking .. the steps were clear to follow and it worked we ran several cleaning cycles after Thank You

GrecRI (author)2017-01-14

Great instructions! I could access the blades on my model without even removing the cover. 3 min fix!

1scubamike (author)2016-10-22

Worked like a champ. The pump would cycle once or twice then quit. Much to my delight, after cleaning the knives, the pump cycled once, twice, and continued on perfectly until the cup was completely full! The lady at Keurig told my wife the unit had failed and needed replacing. Thankfully, our unit is back in action. Great tutorial! Much appreciated.

AlainaD5 (author)2016-07-04

Thank you so much for posting this. I followed your instructions and it worked. And I am not a "fix it" kind of person at all and I was able to do it!

Hulagirl44 (author)AlainaD52016-07-10

I can't get the plugs out to get to the screws. How did you do it?

AlainaD5 (author)2016-07-04

Thank you so much for posting this. I followed your instructions and it worked. And I am not a "fix it" kind of person at all and I was able to do it!

gnomeone (author)2016-06-01

Thank you. Your instructions help me get my Vue pumping again! I removed the cover as you showed and used an old tobacco pipe cleaning wire to dislodge the grounds from the punching pin. The pipe cleaner was easy to push into the pin with a long needle nose plyer. I was even able to see the clog through water hose move and break up!

JuliaB53 (author)2016-05-25

I was about to trash my vue... I thought I'd Google and give it a shot! This was such an easy fix! Thank you sooo much! It's like new!!!! ?

MarkB375 (author)2016-05-21

Thank you!

RickS111 (author)2016-05-08

Thanks for the informative fix. It worked like a charm. Saved me from having to make a run to Starbucks.

Pattycb (author)2016-05-06

I was having problems with my keurig and found your answer! I don't have the vue, but just a normal keurig with the side reservoir. It sounded like the same problem, and it was! Mine was easier to fix since I did not have to take it apart, I just pulled out the piece that holds the pod and cleaned out the hollow blade at the bottom!

My husband thought we would have to buy a new one! Super easy fix! Thank you!!

SawD3 (author)2016-03-28

Just a quick note to say thank you for your post. Had a problem with my v500 and Keurig was of no help. Found your post, followed the instructions, found it easier to remove the round plate, found the center needle completely blocked. Small pin, blast or air and it was good as new.

Reassembly was fun but did find that if I lined up the two tabs with the cover, made sure the wings were on the outside of the pod holder that it would snap into place with a little effort.

All in all a simple repair and the v500 is purring like a kitten.

Thank you for taking the time to post your instructions !

Nillinator (author)2016-01-25

To stop this from happening again and again, there is a possible solution.

Load the K-cups and close the lid.

Without activating machine, reopen the lid.

Remove K-cup and inspect the bottom.

Check if bottom has small puncture or none at all.

Poke small hole where it failed to originally puncture or

Slightly enlarge the too small hole.

That will make the water flow through the the Kcup more freely.

The main reason the tubes get clogged is

Because the water pressure has nowhere to go and

Reverts back into the tubes along with the coffee grounds.

Occasionally, dispense a cup of hot water (without the kcup) to remove small grounds.

My Keurig was getting clogged every day until I discovered this solution.

It has worked for me and might work for you.

SarahH115 (author)2016-01-23

This worked for me and fixed my Keurig! Thanks so much!

ZechariahD1 (author)2016-01-06

I had the same problem on my Keurig Vue V500. I tried the cleaning/vinegar de-scaling steps in the user guide. I even called support to see if they had any troubleshooting (which other than the cleaning, they didn't). Unfortunately my system was out of warranty (also no longer serviced-discontinued model) and all they could do was offer a discount on a new machine. This brought me here. This totally fixed the issue! Thank you! Saved me from buying a new machine. I tossed the plastic caps. They are only cosmetic and don't really serve a purpose. That way if I need to do this fix again it'll be a lot easier.

JodiO3 (author)2015-12-19

Did the trick! Thanks!

Willg24 (author)2015-12-10

thank you it was very helpful.

BobbyH7 (author)2015-12-06

you have helped me impress the wife yet again! took all of about 30 minutes 10-15 of which were getting those little caps out of the screw holes. got it all back together and ran a test cup through at 16oz into a measuring cup... Perfect! no whining, works just as good as the day i bought it

Theremes.Langdon (author)2015-12-03

You know we kept the cover off because we have to clean it out so often, it's just easier.

AlbertN10 (author)2015-12-01

my moms bought me ANOTHER Keurig cause she thought she overused it!! saw this post and bam! fixed! get yo money back moms.... (i need some socks)

bmrgirl528 (author)2015-11-08

Wow! It worked.. Your right getting that cover back on was so tricky

but I got it. Thank so much.. : )

joe-b (author)2015-11-08

Great fix, thanks for posting it. My machine runs great.

Cienega32. (author)2015-11-06

BINGO! Great tutorial for a simple fix. The paperclip method works fine but better to leave at least an inch on the insertion end to "redistribute" the clog better. On my Vue V500, the two plugs would not budge. I just bored a hole in them with a knife point, pried them out and tossed them. On the V500, the plugs and screws are more accessible with the handle closed and the flow director "drawer" out. I took the shield off for added speed using the paperclip. Anyway, I had a ton of grounds and ran a couple of tanks of water thru while clearing the needle ports after every 14oz cup. Brew speed is back to new as is the volume.

Thanks for posting this easy fix. Guys like me would've just shelled out for another machine... [insert face-palm here]

ptabakaru1 (author)2015-11-02

a small paperclip would probably work better than a tooth pick, if the tooth pick breaks in the needle then you have created a bigger problem. Also occasional Brewing with an empty Vue pod keeps the brew chamber clean and prevents the huge mess of brewing without a pod.

Bahrmickey (author)2015-09-12

Thank u so much!! My machine is working again! Ur instructions were perfect!

AllenT7 (author)2015-09-01

This tutorial saved our day. You do not know how important coffee is to a CPA office. Infact, you probably saved the lifes of 50 CPAs.

LynnK5 (author)2015-08-02

Redkatelynn (author)2015-08-01

Thank you! this worked! Putting that shield on was hard but i found a cheat... first i took a fingernail file and filed down and rounded the edges of the screw covers, then boiled some water and placed the large end in the water for about 30 second to 1 min made it much easier to put on took me less than a minute after that.

ReginaA1 (author)2015-07-18

ReginaA1 (author)ReginaA12015-07-18

I followed your instructions without taking the second part out. It was difficult to reinstall the cover and it feels a little tighter than before. I also used a small brush around the needles and I used my steamer to spray trough the needle after the tooth pic. Thanks for your instructions and all the comments with suggestions. I have the Vue 600 and absolutely love it and was so sad to think it had stopped working. I paid $10 at a thrift shop, brought it home and cleaned with vinegar. It was probably there because of this problem as it looks brand new. Thanks again!

kmathes (author)2015-07-05

On my third v500. Both replacements under warranty. This one worked fine over a year after vinegar flushing but plugged again. I was able to poke a paperclip (straightened except for one bend) into the inlet nozzle from the bottom without taking off the cover and it worked. I thought the pump was broken and I'd have to resurrect a pod machine. Thanks.

echurch (author)2015-06-23

ok, so, this was almost exactly what I needed; THANK YOU! I was SO furious that that my Keurig, after very little use, took a massive dump, refusing to pump water. Now that I did this with your method, I realize I could have cleaned the needle with some awkward leaning and a flashlight, without removing the cover...I'll do it that way next time. For anyone that this KEEPS happening to, may I make a recommendation? I realized that the clog is occurring due to my finely ground coffee, which is so fine, it managed to make it into the small clearish pipe that forces the water through the needle. To keep it from building up again, I've been running an additional 4oz (or the smallest possible serving) of plain water through, AFTER I make my cup of coffee. It's a bit wasteful, but I moved my watering can inside, so I just dump it in there til it cools, and I use it on my tomatoes and such. Running a bit of clear water afterward has kept grounds from accumulating time after time in the water feed pipe.

In the future, I plan to keep my grind a bit coarser, which I think will help the issue of it finding its way into the feeder pipe, but, til this pound is complete, it'll hafta do.

Thank you SO much for the help!

melanep (author)2015-06-13

Thank you so much! It was the perfect step by step tutorial....

SidneeW (author)2015-06-07

This totally worked!! I just needed to clear the top needle and it is working perfectly. Thank you! This is the only tutorial I found that worked for my machine.

navesdad (author)2015-05-08

Thanks for this, brewer works great again. I also tilted the brewer upside down so I could get the grinds out of the water supply tube, I had a bunch in there also. I've been using the k-cup mod, sticking the k-cup into an empty vue container, and since doing this cleaning have left that front cover off, it was interfering with the top of the k-cup, now I have no problems sticking them in there!

crazytwinmommy (author)2015-05-01

Ya I thought I was losing my mind. I tried the vinegar thing and it worked once but this time it really have me a run for my money. Thank you for my sanity!

jeffmeucci (author)2015-04-20

GREAT step-by-step, worked perfectly and you saved me a couple hundred bucks on a new machine, THANK YOU! I used the paperclip method and it worked great!

Putting the cover back on: If you lower the arm about 1/3 of the way down, slide the cover on firmly, and then lift the arm back up, the mechanism slides up on the cover hooks and the screw holes lined up perfectly.

A million thank you's for posting this!

cheryl.eads (author)2015-04-15

Thank you SO much, fixed myself. I LOVE my VUE and was just sad when it stopped working! You're a lifesaver!!

jose.pedroza1 (author)2015-04-04

This was exactly the problem. Thank you very much!!!!!

dee.hensler (author)2015-03-31

Fantastic instructions and pics!

Found it easier to reinstall cover by closing the brewer halfway - just enough to draw apart the blade mechanism and the bracket the cover fits onto. Definitely the hardest part!

Engineer23 (author)2015-03-30

TerryB7 made it! (author)2015-03-22

Works like a charm. I did it without removing the upper cover by removing the lower cover and holding 2/3 of a toothpick with a small pair of needle-nose pliers. Have a friend hold a flashlight (maglite works great).

Clear the top nozzle hole from the top:

Remove the lower cover by squeezing the buttons on each side; pull toward you and slightly down. (Reverse this to reinstall.)

Lower cover removed; small needle-nose pliers with 2/3 of a toothpick.

Look through top and poke toothpick with pliers from bottom to clear the 2 lower inlet nozzle holes. Reminder: be wary of the lower outlet nozzle. The pliers help greatly with this.

TerryB7 (author)TerryB72015-03-22

(yes, sadly my pictures are out of order. Hopefully not too hard to figure out)

fgiambona (author)2015-03-15

great tutorial but before I did it I tried putting straight white vinager through it. I ran 1/3 of a gallon thru the machine a couple of times by repouring each cup back in the reservoir. This worked great but I think it will be dependent on whether or not you have any water coming thru the machine. My machine was pumping about on ounce out when you pushed the ten ounce option. Either way give it shot.

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