There are many tell tale signs of a fraudulent e-mail.
- Sender's e-mail address. To give you a false sense of security, the “From” line may include an official-looking e-mail address that may actually be copied from a genuine one. E-mail addresses can easily be spoofed, so just because it looks like it’s from someone you trust, you can’t always be sure.
- Attachments. Similar to fake links, attachments can be used in fraudulent e-mails. Never click on or open an attachment. It could cause you to download spyware or a virus. Capital One will never e-mail you an attachment or a software update to install on your computer. In general, never open unexpected attachments from anyone.
- Generic greeting. A typical fraudulent e-mail will have a generic greeting, such as “Dear Account Holder.”
- False sense of urgency. Most fraudulent e-mails threaten to close your account or assess some penalty if you don’t respond right away. An e-mail that urgently requests you to supply sensitive personal information is typically fraudulent.
- Typos and grammatical mistakes. Errors like these are a clear sign the e-mail is fraudulent.
- Treat all links in E-mails as potentially unsafe. Many fraudulent e-mails have a link that looks valid, but sends you to a fake site that may or may not have a URL different from the link. As always, if it looks suspicious, don't click it.