Step 1: The Sansa and Its Accesories.
The content of the box is:
1 Sansa View
1 thin plastic wrap around the Sansa View
1 usb cable
1 Pair of earphones
1 Rhapsody cd
1 Sansa View quick guide
1 cardboard box
Step 2: Examining the Problem
"MSC stands for Mass Storage Class. When your player is in this mode, the computer will see it the same way it would see a flash drive, as a removable disk. It will assign it the first available drive letter, as well as one for the memory card (if applicable). This is probably the more popular of the 2 modes, and is a more "open source" type of standard. Most computers detect the player in this mode without a problem.
MTP stands for Media Transfer Protocol. It is a Microsoft standard and is Microsoft's solution to connecting digital players and cameras to a window based platform. MTP mode must be used in order to transfer ANY Digital Rights Management (DRM) protected content. Services like Rhapsody and Napster will only function in this MTP mode.
SanDisk has provided both of these modes at the users options on MOST of the entire Sansa Line mp3 players. The c200, and The View, do not have these 2 options in every version of firmware. Instead those players use an "Auto Detect" function that is suppose to Automatically use MTP mode. If MTP mode does not work for any reason, it should default to MSC mode."
The problem is that your computer can't recognize the Sansa View because its firmware cannot be updated ,and its firmware can't be updated because it's in MTP mode,and you have to switch it in MSC mode.
Step 3: Install the Sansa Firmware Updater.
Step 4: Connect the Sansa View to Pc
As you can tell, there's a slight lacking of instruction in the guides.
Then, take the Rhapsody cd and place it back in the box, you won't be needing it because it is useless.
Take the usb cable and plug the flat end into the Sansa View and the other rectangle end into a usb port into your computer. Of course the computer won't recognize it, you plugged it in before I guess. Wait a few hours until the power bar on the Sansa View is completely full.
(I heard that some people got Vista to recognize the Sansa View just by letting it charge completely.)
If it doesn't work, then:
Disconnect the Sansa View from the computer,
Turn on the Sansa and place it into hold mode before the welcome screen disappears,
Hold down the rewind button, and plug it back into the computer.
the Sansa View should be in MSC mode now. In this mode your computer sees it like a mass storage device and you can easily drag files or edit the Sansa View in this mode. You have to repeat step 3 and you'll be fine.
I hope this has saved people from the frustration of spending $150 and a mp3 player only to have it not work. If you have any problems or, you see some mistakes in the instractable, please leave a comment.