Go to http://www.sandisk.com/Retail/Default.aspx?CatID=1376
and install the Sansa View firmware updater. After you install the updater you might need to restart the computer. After your restart the updater, connect the Sansa View to the computer and it might automatically recognize the Sansa View and show you your firmware and the up-to-date firmware. If that happens check the updates you want and hit the update button and you'll start to upgrade your firmware. If your computer doesn't recognize your Sansa View then you have a problem, a pretty big one. Don't worry, if you do this instructable right you might get out of this without a hitch.