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Step 2Prepare the Computer.
The first thing we need to do to is diagnose the keyboard. Find out what' wrong with it. Otherwise, we'd have no hint as to what to fix.
On a Mac, we need to enable and bring up the Keyboard Viewer. Open the International preferences pane located in System Preferences (under the Apple menu). Place a checkmark next to Keyboard Viewer. Close the preferences pane. Now, we can select the Keyboard Viewer from the Flag menu.
On a Windows machine, go to the Start menu, point to All Programs, point to Accessories, point to Accessibility and finally select On–Screen Keyboard. Note: A message box with a link to more information about the On–Screen Keyboard may appear. To close the box, select OK.
On a Mac, we need to enable and bring up the Keyboard Viewer. Open the International preferences pane located in System Preferences (under the Apple menu). Place a checkmark next to Keyboard Viewer. Close the preferences pane. Now, we can select the Keyboard Viewer from the Flag menu.
On a Windows machine, go to the Start menu, point to All Programs, point to Accessories, point to Accessibility and finally select On–Screen Keyboard. Note: A message box with a link to more information about the On–Screen Keyboard may appear. To close the box, select OK.
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