Introduction: Restore Your WiFi Connection

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This is a simple triage approach to restoring a lost WiFi connection. That means the most likely, easy to fix solutions will be presented first. What you see in the photo is not what you want to see. This Instructable is for the person who does not feel qualified to resolve computer problems, but needs his or her computer to work without calling in a technician.

Microsoft's "Troubleshoot" tool has never been helpful to me, even though I have tried it several times. It always finishes with a message telling me to contact the network administrator. 

Step 1: What You Want to See

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Click on the four bars next to the speaker symbol (lower right corner of the Windows screen) and this box pops up. Look for the name of your personal local network. We named ours "OurNetwork." As noted in the upper text box, "Connected" may only mean your router is sending a signal. It does not guarantee that the modem is feeding a WiFi signal to the router. Still, you want to see the word "Connected." The other networks belong to our neighbors. They are usually secured by a password, so I cannot simply connect to their networks.

Step 2: Most Likely Fix

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The WiFi system in your house will have a modem and a router. The photo shows our router. 

The modem receives the WiFi signal from your service provider and processes it so your computer can use it. Then the signal is carried by cable to the router, which sends the signal like a radio wave to be received by an antenna in your computer. 

Often the router just needs a brief time out. Shut it "off" for 30 to 60 seconds. Then power it up. Most of the time your WiFi signal will be restored and ready to use. Routers overheat, or they become "confused" and just need to clear their minds. (That is not a technical explanation, but it is about what I understand and it makes a simple way to explain the problem to others you may be trying to help.)

One way to shut the router "off" is to pull the power plug from the back of the router. See the text boxes in the first photo. Then plug it back in after a minute. See the second photo. We plugged both our router and our modem into an inexpensive extension cord with three receptacle slots. We bought a little flip switch that controls the power coming from the outlet. The modem and router are in our bedroom for the sake of a stronger signal from the nearest tower. We shut both "off" at night because we think we sleep better.

A word about ventilation: Routers have passive cooling. There are no fans. That means slots on the bottom allow air to enter and rise through slots in the top. This router does not really rest on carpet, but has a homemade spacer under it to lift it about half-of-an inch above the carpet for a free flow of air. See the third photo. I cut a notch halfway through each of two pieces of scrap Plexiglas to make an egg crate joint.

Step 3: Modem

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This is our CLEAR modem made by Motorola. It receives its signal through the air from a tower, much like a cell phone. Three solid LEDs on the top means we are getting a signal from our provider. 

Whether your signal comes through the air or over a cable, perhaps with your TV signal, a modem can also become overheated or "confused" just like a router, especially if direct sunlight falls on it. Try shutting the modem down for a minute and then restarting it. Give the modem time to find and process the signal.

Step 4: Never Underestimate the Power of a Restart

Picture of Never Underestimate the Power of a Restart

Windows operating systems work wonderfully most of the time, but for some reason, at times they get "confused," too. I like to tell people, "Never underestimate the power of a Windows shut down and restart." Many mysterious computer problems can be solved by simply restarting Windows. 

Also, Windows stops working properly when parts of files become scattered on your hard drive and difficult for Windows to find. Other errors happen on the hard drive through use. From time to time, run the computer's on-board diagnostics. Learn how to use Checkdisk and Disk Defragmenter to clean up various things on your hard drive that go amiss. See the second graphic. You open "Computer" and right click on the C Drive. Select "Properties." Click on the "Tools" tab. Click on "Check now..." Check the two little boxes (not shown). Restart your computer and wait until the computer restarts by itself. Then come back to what you see in the second graphic and click on "Defragment now..." You may use your computer while the defragmentation process works.

Step 5: Try a Direct Connection to a Computer

Picture of Try a Direct Connection to a Computer

If you still cannot connect to the Internet with your computer, try disconnecting the Ethernet cable from your router and plug it directly into the socket on your computer. To disconnect the Ethernet cable from your router, squeeze the retainer clip on the bottom of the connector until the cable slips out of its socket in the router. See the text box on the photo in the next step to view the retaining clip. (Some cables have a flexible covering over the connector end. I have found these to be a nuisance that make it difficult to get the cable to release. I have trimmed these away in the area of the retainer clip to make removal of the cable easier.) The Ethernet cable socket on your laptop computer may be on either side or the back of the computer. It will be on the back of a desktop computer. This does not solve your lack of WiFi reception, but it does show your modem is receiving a signal and it allows you to get onto the Internet on an emergency basis. 

Step 6: A New Ethernet Cable

Picture of A New Ethernet Cable

This is the end of an Ethernet (or CAT 5 or RJ45) cable. I like to tell people these were made by the lowest bidder. I have seen them stop working suddenly for no known reason, especially if it is the "free" cable that came with your modem. It is good to buy an extra just to have for times when trying a new cable might get you back on-line. Get one six to ten feet long. They really are not overly expensive, and a new cable can save you a lot of grief if that is your problem.

Step 7: Check for Slide Switches

Picture of Check for Slide Switches

The photo shows the slide switch on the front of my SONY laptop. It shuts the computer's ability to receive WiFi "off" manually. It would be handy if you wanted to isolate your computer from a network to protect yourself from someone who might try to access your computer by way of the network, like at an airport. My larger problem is that I unknowingly bump this switch and shut "off" my WiFi connection. The switch is located on the front edge of my computer. I have tried to get into the habit of sliding my thumb across it to make certain it is "on."

Step 8: Check Cable Connections

Picture of Check Cable Connections

Our desktop computer now receives its WiFi signal through a dongle receiver. See the photo in the next step. That dongle connects by a USB cable. Once the cable appeared to be firmly in place, but it was not. Pull the cable out and insert it fully to be sure the connection is good. Do the same with your Ethernet cable connections.

Step 9: USB Hub

Picture of USB Hub

This is the dongle receiver on our desktop computer. It plugs into a USB hub. This hub has sometimes stopped working because I added or removed a thumb drive while a static electricity charge was on my hand. but I forgot to ground my hand to the back of the computer first. If a USB hub shuts down because of a static discharge the computer cannot get the WiFi signal from the dongle plugged into the hub. (Disconnect all cables from the USB hub and wait a couple of minutes for the static charge to dissipate. Then attach the cables again.) 

Step 10: Call the Provider

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The last time we had a loss of WiFi in our house I made a list of all of the things in this Instructable and worked through them in a logical order. We still had no signal. We found the phone number for technical service at our provider. The provider's system had a general outage. Our signal came back "on" after a couple of hours. 

If you follow the procedures described in this Instructable, you will be able to restore your WiFi signal fairly quickly and without a lot of stress or calling a technician and waiting for the technician to come to your house.


Comments

NakalankP (author)2016-08-05

Thnx it really does work... yay..

VioletD4 (author)NakalankP2016-09-27

Thank you for your prompt reply. Greatly appreciated.

Phil B (author)NakalankP2016-08-05

I am glad to help. I am glad it worked for you. Thank you for letting me know.

VioletD4 (author)2016-09-27

Help. Im clueless. Ive lost my wifi connection on my laptop. The wifi icon has disappeared. I have tried everything to no avail. It tells me to the Ethernet cable is broken but i dont have on and did not use one before. Wifi is fine on my phone. Thank you.

Phil B (author)VioletD42016-09-27

Since your WiFi system works on your phone, the problem does not seem to be with your server or your modem or router. I am not sure what WiFi icon you normally have, but its disappearance could mean there is a problem in your Windows software. A restart of the computer may help. Or, you may need to use Disc Cleanup and Disk Defragmenter from within your Windows system. Since you said you are clueless, it may be that you have never run those self-diagnostic and self-cleanup tools. It is difficult to know what the exact problem is from a distance.

Sydneymidge (author)2016-03-09

bless you. I'm so relieved that this worked. I've been days trying to resolve this issue and now I'm back in touch. Thank you so very much. And thanks for explaining it so well. best wishes. Sydneymidge.

Phil B (author)Sydneymidge2016-03-09

Thank you for your kind report. My wife has a new Asus notebook and it frequently is unable to connect to the Internet, even though I am connected on another device ten feet away. So far, a restart works best on her little notebook for getting her connected.

Leona RoseT (author)2016-02-21

Hello guys. Please help me restore mobile wifi connection. I was connected to wifi but I lost it. My computer is still connected except for my mobile and laptop. The signal is strong and I got the right password but it doesnt connect what am I gonna do?

lynnhashomes (author)2014-08-17

My "smart" TV suddenly lost its mind about three weeks ago. I would think it's the TV, but the WiFi capable DVD right next to it also is not getting a signal. The wireless printer, another WiFi DVD player in the house, and my Ipad (wherever it is) all work fine. I've reset the router several times; it's a router/modem rolled into one, provided by the infamous Charter.

Bill WW (author)2013-11-23

Thanks Phil; useful for all of us.

Next, do you have a way of stopping robo phone calls? The "do not call" list has obviously failed.

Phil B (author)Bill WW2013-11-24

Bill, I will work on it. I remember a story about someone tired of his neighbor's CB radio making snow on his TV. It was a big rig with an antenna tower. He pushed a straight pin through the antenna cable. The next time the owner keyed the microphone the radio was fried.

rimar2000 (author)2013-11-21

Ecellent and exhaustive analisys, Phil. Thanks for sharing.

A few weeks ago I discovered and corrected the cause of a WiFi too slow: a couple of neighbors had the same WiFi channel, then the PC (mine and theirs) had to inspect every packet received to see whether to prosecute. The solution is relatively simple: access the router settings and change the channel. In the web there are many explanations about the matter.

Phil B (author)rimar20002013-11-21

Thank you, Osvaldo. Like you, I believe someone else has had the problem if I am having the problem, and there is a discussion about it somewhere on the Internet. Of course, if I cannot connect my computer to the Internet, I may need to use someone else's system to find the answer to my problem.

Each time my computer would not connect to the Internet I would need to think again about what the causes might be. Then I would need to work through them until I solved the problem. The last time it happened, I made a list. I shared that list with some people and they appreciated it. Recently, a friend phoned me. She and her husband had returned from a vacation and they could not connect to the Internet. Even though there are many people at Instructables who have forgotten more than I will ever know about computers, I decided to do this Instructable for people like my friend who could solve many basic computer problems, but she needs to know just a little more and she feels intimidated by her computer now. (I asked her to unplug her router, wait a minute, and plug it back in. She thought it was a miracle when her Internet signal worked again.)

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