I know you're excited to learn how to perform such an important job as a new community advisor! Make sure to look up instructions for the specific hall desk you are staffing; this tutorial addresses only Cornerstone Hall Desk, a central mail hub for nine residence halls.
Step 1: Obtain Package
In this picture example, UPS is plainly labeled on both the box.
Step 2: Determine Destination
Birch / Welch / Roberts (BWR)
Barton / Lyon / Freeman (BLF)
Oak / Elm
If the address is to one of the last two lines (Oak, Elm, or Linden) then two extra minor clicks will be needed in later steps in order to forward the package on to those respective hall desks for student delivery.
Step 3: Go to Package Tracking Website
Follow the link above to login to the package tracking system. Use your ISU net ID and password.
Step 4: Enter Recipient's Room Number
Step 5: Click Recipient's Net ID
Naturally, you must choose the correct resident being addressed by the package.
Step 6: Complete Needed Information
Checkbox: "Wrong Mailroom?"
The carrier is what was determined in step 1. Choose said carrier from the drop down list.
Mailroom will always be Cornerstone, also chosen from a drop down menu.
Finally, check the box labeled "Wrong Mailroom?" if the package belongs to a resident living in Oak, Elm, or Linden.
Step 7: Routing to Oak/Elm or Linden
Step 8: Label the Package
On the smallest face of the box, or largest open space on a bag, write largely:
Step 9: Put Packages Away
If a package belongs to BWR/BLF, put it on it's respective shelf located along the back wall of the desk area.
Step 10: Deliver Oak/Elm and Linden Packages
Proceed to Oak/Elm and Linden Hall Desks to give them their packages.
Return to the Cornerstone Hall Desk.