Introduction: Six Simple Ways to Fix the "Open Tray Error" for XBOX 360's

Picture of Six Simple Ways to Fix the "Open Tray Error" for XBOX 360's

           Click below for a video tutorial:


PLEASE READ THIS: Before reading this, make sure the problem is your xbox and not the disc simply by putting a different disc into your xbox 360.
           If your like me, you obviously have and xbox 360 that has or has had the "open tray error". This error is when you have a disc in your xbox 360 and it doesn't "see" it and it displays the message "open tray" as if there isn't a disc in your xbox. There is also an error just like this but when you put a disc in the xbox makes two clicks. I call this error the "double click error".
           Anyway, in this instructable I will teach you six simple ways to fix these error that I have tried, and every one of them has worked for me at least once.
           Not all of these will work at one time, and then work at another. So try them all, at least one of them will work. But if your in a hurry try Fix 5 (Step 5) for the open tray error and fix 6 (step 6) for the double click error because they have worked the best for me the most times.
            Sorry about the pictures, they wouldn't really help so I didn't take them. But any way, let's get started

Step 1: Fix 1: Blow Some Air Into the Disc Drive

Picture of Fix 1: Blow Some Air Into the Disc Drive

This is probably the simplest fix. But has worked for me.
          What you'll want to do is open up your disc drive, (where the disc goes) and blow some air into the space that let's you see into the xbox itself. I think this sometimes works because dust or something gets on the laser that reads the disc, and by blowing some air into the space, you remove that dust.

Step 2: Fix 2: Blow Some Air Into the Power Cords/spaces

Picture of Fix 2: Blow Some Air Into the Power Cords/spaces

Fix 2: what you'll want to do for this is turn off your xbox, remove the power cord from the xbox and blow some air into the the part of the cord that goes into the xbox and then blow some air into the part of the xbox where the cord goes.

Step 3: Fix 3: Clean the Disc

Picture of Fix 3: Clean the Disc

Fix 3: This fix will try and make it easier for your XBOX to read a disc by making the disc easier to read. We do this by taking a disc out running some cool water over the disc and then gently drying it either by dabbing it or by rubbing the disc from the inside to the outside of the disc. Then just put the disc back into the xbox.

Step 4: Fix 4: Try Different Discs

Picture of Fix 4: Try Different Discs

Fix 4: This is and easy fix, just try putting different discs into your xbox. even try regular xbox games and DVDs. If your xbox reads one of them, then switch the disc to the original game you wanted to play.

Step 5: Fix 5: Keep Opening and Closing the Disc Drive

Picture of Fix 5: Keep Opening and Closing the Disc Drive

        This fix is probably the best fix because it has worked the most times for me.
        So all you'll want to do is put a disc in the disc drive, close it and wait for it to load. If it says "open tray", open and close the tray again. Now keep doing this. It should eventually load the disc. But keep trying for at least 5 minutes straight.

Step 6: Fix 6: Knock on the Xbox

Picture of Fix 6: Knock on the Xbox

        This fix has worked for me with the "double click error" even though it it kind of wierd. I'm not sure it works with the "open tray error" but you might as well try it.
        So what you'll want to do is first, open the tray and put a disc in. Then close the tray and start gently knocking on the xbox right above where the disc is inside the xbox. Now keep repeating this until it works. It could take a while, but it could not. You might want to try this to for like 5 minutes.
        If your not sure how to do this step, look up a video on how to do it. It might help.

Step 7: Hope I Helped!!!

Picture of Hope I Helped!!!

           Okay guys, those are all the fixes I've done that have worked for me, and they should work for you too. But if they didn't, (and make sure they don't work by keep re-trying the steps, it might just save you some money.) you might want to start looking up tutorial on how to fix the error from the inside by taking the xbox apart and doing some things to the inside. But anyway, I hope I helped. Bye!


Sreyo (author)2013-12-16

Click below for a video tutorial!

samcro906 (author)2014-12-26

My xbox 360 won't read Madden 15. It just says "open tray". I even returned it and exchanged it for another copy of the game and I'm still getting the "open tray". All of my other games still work but neither copy of madden 15 will work. Anyone else have a problem like this?

WHY GOD (author)samcro9062017-04-09

Ita doing the same thingg but to my Minecraft disc. Althoug i did ty seven other discs but nothing seems to be working!

SharvaC (author)samcro9062016-05-19


JenniferP76 (author)samcro9062015-12-18

Yess!!! Tonight was my 4th time exchanging COD & it still says "open tray", same with GTA .... Damn pre owned games -_- I just wanted to play Xbox man!

DeductedColt (author)samcro9062015-01-24

Yea same here. I just bought GTA V recently WITH NO scratches on it or anything. It doesn't give me the disc read error but when I select the game, it loads for a few sec and then gives me the UNREADABLE DISC ERROR.

DeductedColt (author)samcro9062015-01-24

Yea same here. I just bought GTA V recently WITH NO scratches on it or anything. It doesn't give me the disc read error but when I select the game, it loads for a few sec and then gives me the UNREADABLE DISC ERROR.

swluke (author)samcro9062015-01-02

Read my last comment *swluke*. That will fix your problem.

ArthorW (author)2017-02-16

Thanks, i did 5 and 6 together and it worked

JoshW99 (author)2016-08-02

The problem is the lens itself. Supposedly microsoft keeps making warped, imperfect lenses. Which i tend to believe due to having several models with the same issue. Though these tricks may work you ultimately need a new drive. Also, tap LIGHTLY otherwise you can cause a head crash in your hdd and lose all your data.

elijah_200123 (author)2016-07-04

step 6 worked on my game until i it went to the loading screen (my game was gta 5) and now my game just keeps restarting

RachelG49 (author)2016-05-25

fantastic thanks so much! Step 6 knocking on the top worked!

BrandonM145 (author)2016-04-23

Step 6 bro thank you so much

ntijskens (author)2016-04-13

Step 5 worked for my early model 360 (without hdmi). Thank you very much!

eHowtofix (author)2016-04-04
SkYFaLlMC1 (author)2016-04-01

all i did was turn my disc upside down and put on the tray i closed the tray then opened when it said open tray turn the disc the other way and closed the tray then GTA5 worked

ThatOneGamerGirl (author)2016-02-12

What we did was took the xbox 360 apart and cleaned the lens, the inside of that and inside of the tray very well and then hooked it back up and lightly repatedly tapped on the tray case untill it said reading and it worked.

BrandonL52 (author)2016-02-09

if so please hmu

BrandonL52 (author)2016-02-09

I bought the game dark souls 2 scholar of the first sin I played it a lot now when I put it in my Xbox it randomly says open tray I put discs in it takes some then sometimes it won't take any I've tried everything in my powers to fix it anybody know a solution

Youngk_100 (author)2015-12-03

I done the trick where you tap it on the disk drive and it worked for a while now it's not working it doesn't read any disks does any know how to fix it

jaypbuckley (author)2015-03-06

" Unrecognized disc / open tray " solved!!!
All you do is this;
-when the disc drive close's with the game inside, immediately put weight down on the top of the console with your hand.(directly above the game that is inside ) Hold until you hear it beginning to read the disc, when it starts your good. Your welcome, your welcome. ☆

JackC52 (author)jaypbuckley2015-11-06

Nothings working not even that these 6/7 steps arent working :(

TannerG3 (author)jaypbuckley2015-11-04

Thank you thank you. I've had this problem with my 360 slim since a month after I got it. That's what I get for buying used.your trick worked first time trying it

ElijahH4 (author)2015-11-03

I've had my Xbox 360 for 6 years and this only started happening a few months ago and step 6 always seemed to for better, the only different thing I did was I had to knock a little harder.

Hollywood undead1 (author)2015-09-04

how do you fix this so it will stop ejecting

CatrionaR1 (author)2015-08-06

Step 1 worked. You are legends. Give yourselves a biscuit.

The B_ball Gamer (author)2015-07-28

OMG thak u so much

bozieux (author)2015-07-08

there is no disk in the disk reader but the reader just don't open. Nothing works.

Databanks (author)2015-06-25

Sadly these will only work for so long and will probably get progressively worse - which is why I'm spending the evening trying to work out if I need the DG-16D4S or 15D4S for my 360slim

Hereditary Gamer (author)2011-10-02

Friendly tip: The Open Tray Error, Double-Click Error, and Multiple-Click Errors are all a sign of a damaged drive. The problem is that after a while most if not all Xbox 360 Drives tend to get a scratch on the laser. I had my Xbox for two years and then I got this problem. All I did was get my laser replaced and boom! No problems. It's been another 1 and a half years now and still nothing, but I expect to have to replace the laser within the next year. So I recommend only trying to blow air into the drive. If that doesn't work, just get your laser replaced. It cost me only 200 Rand (less than $30) to have it done.

Sreyo (author)Hereditary Gamer2012-05-12

I actually just did some of these for like a month and I haven't had a problem for like a year. I've had my XBOX for 2 or maybe 3 years and I haven't had to get a new laser.

I also have never used my xbox in the vertical position so yea, i'd recommend keeping it horizontal.

HurensohnL (author)Sreyo2015-04-19

I tried all 6 methods none of them helped..putting my xbox horizontal it instantly worked..thx to u my sick day i took wasnt for i can enjoy some bf hardline. Goodday and thank you very much

Dude, your one comment has helped me more than all these instructions. Thanks!

Dude, your one comment has helped me more than all these instructions. Thanks!

NathanE1 (author)2015-04-12


cchurch1 (author)2015-03-27

Thanks! My Xbox decided not to read disks tonight and these helped!

windyhen (author)2015-03-25

WTF!! it worked!!, 'haps this method should be put in the official XBOX support page. Thanks!!

sean.boyle.399 (author)2015-03-21

this did not fudgin help

jaypbuckley (author)2015-03-06

Xbox 360 open tray solved below!!

FlyLo127 (author)2015-02-11

Cheers guys! I've had 4 Xbox 360s in my time: one failing on me and completely being console banned, another with a broken disk drive and replacing it with a new laser, another with a corrupted system, and this new one that just had some dust on the laser... I would've never thought of that. Just saved me opening up yet another Xbox. Getting sick of 'em, pieces of shit. Only had one PS3 & PS4 and I both got them on arrival. PlayStation RULES!

debbie.eversmiller (author)2015-01-22

Wow thank you for these instructions! You just made a 7 year very happy again ! Hasn't worked in days now it does..thanks!

ChanceM1 (author)2015-01-17

I hope you enter the fifth circle of hell and never return

Cheney36 (author)2015-01-16

Omg. This actually worked. I threw a weight on my Xbox and it f***** everything up. This fixed it. Omg thxz a lot

swluke (author)2015-01-02

You really have some excellent advice! Thank you. This is how i fixed it. It has ran perfect for 4 years since I did this.

lewisf (author)2014-09-25

knocking method worked a treat for me

kscott87 (author)2014-06-18

i get to the end of a game and the error pops up disc unreadable... anyone know how to fix this?

sparkyuiop (author)2014-06-14

"Open Tray" is not an error, it is what the Xbox displays when there is no disk in the drive or the disk cannot be read! The fault is caused by a failing laser diode and ideally needs to be replaced which is quite simple to do and inexpensive.

You can Poo-Tube it and mess with the variable resistors but it only buys some time if you are successful and is not a permanent fix.

What you are doing is (in effect) cleaning the laser lens and if that is all it is then it will of course work. Certainly it is the first thing to check but all you need is a lightly damp cotton bud and gently give it a few wipes. Don't use cleaning agents or chemicals and don't leave it wet.

mikeysan (author)2013-08-12

This method totally worked for me!
I blew some compressed air out of a can into the xbox while the DVD tray was open. Be careful to keep the can upright, otherwise you could discharge liquid into your unit.

I actually used this method to fix the DVD player in my truck as well!


spystealth1 (author)2013-02-22

My friend had this issue with his Xbox 360 Slim (the newer version). I tried realigning the laser rails, calibrating the potentiometer, cleaning the lens, and many of the not so helpful (but occasionally successful) whacking, blowing, shaking methods you suggested. Most of the time, doing all that won't alleviate the problem, but temporarily relieve it. I suggest going to the root of the problem and spend a little time and a few bucks getting a replacement laser (or drive) like I did. After removing the old laser, desoldering the anti-static blob on the new one (very important), and installing it, I was met with fist-pump and DIY point worthy success. :) You can find many tutorials on Youtube detailing installation and taking apart an Xbox.

Sreyo (author)2012-11-13

Just got banned from Live the other day until 12/31/9999.

Note to self, don't mod the avatar skin color...

About This Instructable




Bio: Did you know that gullible is spelt backwards on any QWERTY keyboard?
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