So I thought I would open up the speaker mic just to see if the mic hole was not all the way through of if a wire had come off somewhere. When I opened up the mic I noticed that the actual mic was on the other side of the hand unit. And that there was NO hole for the actual mic. Amazing.
I drilled a hole and WOW!!! the audio is fantastic.
I made a little YouTube video of this. This ain't rocket science folks, but wow, when an actual hole is near an actual speaker - BAM - really great audio.