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I bought a brand new Skier from Nordic Track.com a month ago. It is defective. The fly wheel is stuck. I called NordicTrack.com several times. They've send me out the parts that they think would fix it. I was to get a technician to fix it. I never heard from anyone. I called the company stating that I just wanted to send it back. They told me that they would credit my credit card for the whole amount of the machine and I could keep the skier. I just took it apart still to find that my rollers will only move one way or another. They did not send me new rollers. To me this sounds like a roller problem. What do you think Phil? Frustrated.