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I'm having the same problem! Did you ever get it figured out? I've pried and pulled. Got bloody knuckes.
I can't get my white cover off either! It didn't come off with the black cap and won't turn, pull out, or pry out. The black cap doesn't even seem to be connecting with it when I screwed it back on and pressed while turning. I'm so excited to see what's caught up in there!
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