USAJoined October 8th, 2016
Most people go to the therapist to have someone to complain too. It's human nature. Believe it or not, when someone is in a whiney mood (and prospects with problems are always in a whiney mood), they would rather talk about their problem than have someone come up and fix it. That's not to say they don't want it fixed, but first they want to get it off their chest -- and that's what your initial Product Launch Plan needs to resolve around.