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I just recently placed an order thru Alibaba. It only took me about a year to figure out all the steps and how to do it. Thankfully, I was able to pay via Pay Pal. If I had been unable to do this I would not have been able to order. I am waiting for my 5 sample items and am hopeful it will work out for future orders. The language barrier is significant! It's hard to trust the ability to work through problems and issues with a language barrier.