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Hi there! I tried the iTunes route and deleted the processed and restarted iTunes. Unfortunately, that didn't work for me. I'm also not able to right click on the iPod and see a format option. Most of the options you show don't show up when I right click. LOL! Not sure what the problem is. I updated software yesterday on iPod. It shows as up to date. I'm working with a 5th Gen and my PC is Windows 10. Any help is appreciated!! :)