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Cannot Download Answered

It never fails. I send in money and all I get is a thank you very much. Properly registered as BCox5351. PLEASE FIX so I can Download!

11 Replies

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dmd1dorak (author)2014-01-09

I am having to wait. I bought the membership, but I get an empty PDF on every project.

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Kiteman (author)dmd1dorak2014-01-11

When you say "empty", do you mean nothing but blank pages, or do they have logos, page numbers etc?

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dmd1dorak (author)Kiteman2014-01-13

Hi,
Today, the downloads work. Immediately after I paid, the download button produced a single page PDF, with the footer information only. Now, the projects download. The delay was a little frustrating because the PDF download option is why I decided to become a paying member. It was late, and I wanted the directions for a class the next morning.

All is fine now.

Thanks,
DMD

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BCox5351 (author)2014-01-11

This finally rectified itself. Pure Magic because I sure did not make any changes on my end. I do notice that some of the PDFs come in as a single page blank when you do the download.

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giuly73 (author)2013-12-28

can I ask this if I buy a pro membership then I can download all pdfs or there is a limit?
thanks

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Kiteman (author)giuly732013-12-28

You can download as many as you want, as often as you want.

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giuly73 (author)Kiteman2013-12-28

thanks I am a premium member now I see it, thanks ;-)

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nickscally (author)2013-12-15

Hi same problem won't download - keeps coming up with a window "upgrade to pro now" yet fully registered and you've recently taken money.

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mikeasaurus (author)nickscally2013-12-16
That sometimes happens when you have an old cookie from the last time you logged in, or having a browser add-on that stops the page from loading completely.  You can try
  • Disabling any script blocking add-ons to your browser, like Ad-Block, GreaseMonkey, or LastPass
  • Making sure you have cookies enabled for your browser
  • Clearing your browser's cache
After, refresh Instructables.com and try logging in again.

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Penolopy Bulnick (author)2013-12-12

You're account is marked as pro so you shouldn't be having any problems. Can you not download any PDFs or is there a certain one causing you problems? What problem are you encountering (what happens when you go to download a PDF)?

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Kiteman (author)2013-12-12

When did you turn pro? It can sometimes take a day or two to work its way through the system.

If it's been more than a day or two, drop a line to service@instructables.com and they'll be able to fix things for you.

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