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Cannot access PDF documents Answered

Yo Membership people:
Cannot access PDF documents. Click on PDF icon loops you back to login window, reinsert info loops all over again.  Can log into profile.  Profile showed I still a PRO member.  Pdf access worked until a few months ago when I changed banks and an automatic message sent to instructables caused an account cancelation. I sent a message explaining this and received a reply that I still had access until next year.  I really want the pdf for the Spooky Telsa Spirit Radio so I spent the money for another PRO Membership.  It now says I am a member until 2012!  So why cannot I access pdf files?  Also if I am a PRO Memeber how can I get rid of the ads? If pdf's are becoming a problem, will you make the instructables available via DVD disks or books like Volume 1? By the way how do I get a reply? The forum stuff stinks.  This is all frustrating since you have a darn good product!
Thanks Tommyt

9 Replies

user
bonez43 (author)2011-03-25

I've got the same problem I just joined March 19, 2011, Please Help
Thanks

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user
ashertorn (author)2011-03-22

for some reason it's not showing me as a PRO account anymore. i paid for two years while i was in iraq. now it's not showing up as a PRO account and i cannon download PDFs anymore. this is a recent problem and i would love some help solving it.

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kelseymh (author)ashertorn2011-03-24

Congratulations on your safe return. Your account (username "ashertorn") was created on 15 March 2011. Did you create and pay for the PRO membership using a different username?

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Kiteman (author)ashertorn2011-03-22

Best bet here is to contact the email address at the bottom-right of the page.

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user
iamaqtpoo (author)2011-03-24

I am having the same problem, the PDFs worked until recently. Any idea?

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user
DiKayess (author)2011-03-17

i am unable to accesss pdf even thought I am a paid member. Please help

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user
mwm341 (author)2011-01-24

Argh! Am trying to download PDFs to my Mac using Chrome. And failing miserably. What am I doing wrong?

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user
randofo (author)2010-09-10

This should have been corrected. Are you still having this problem?

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user
eskimo1 (author)randofo2010-11-28

Pdf problem resolved. There was a mixup in memberships (actually mistakenly created a conflicting memebrship .... duh, that happens when you do not write things down).
How can I resume the auto pay for paying for subscriptions? Nice simple procedure would be appreciated!
Thanks,
eskimo1

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