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Can't add a step: "parsererror Syntax error: JSON.parse: unexpected end of data." Answered

Howdy!

     When I try to "add a step" to an Instructable, I get the following error message: 

          parsererror 
          Syntax error:  JSON.parse:  unexpected end of data

     (I've included a screen capture below.)

     I'm trying to add steps to the following Instructable:  behold

     I'm using a Windows PC (Windows 7) and Firefox 25.0. 

     Is there something I can do to remedy this?

Many thanks for any assistance you can provide!

- ChrisMentrek

6 Replies

user
mikeasaurus (author)2013-11-12

Thanks for letting us know. This is a known and very serious bug that we are actively trying to fix.

Please try using the old editor until we can solve the problems with the new editor. If you are still experiencing trouble you can email us at service@instructables.com.

Here's another topic with the same information I've just provided: https://www.instructables.com/community/Write-Up-Deleted/

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user
BrownDogGadgets (author)2013-11-12

Thats how I lost my project.

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user
Fairgoods (author)2013-11-12

we too are experiencing this error, is this happening for everyone? is there a resolution to this issue yet?

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user
Penolopy Bulnick (author)2013-11-11

I had this happen as well What happens if you use the New Editor? Do you get the same error?

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user
Kiteman (author)Penolopy Bulnick2013-11-11

See also: https://www.instructables.com/community/Syntax-error-when-trying-to-add-a-new-step/

(They had success with the new editor.)

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Penolopy Bulnick (author)Kiteman2013-11-11

Yeah I ran into the same problem with the old editor and have passed along the issue to be looked at.

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