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Click on instructable in email, go to instructable cannot download Answered

This is a new one. 
I get an email with a Topic of Interest and click on it.  
  • I get to instructables,
  • Normally I would be logged in  from my home PC.  Not happening.
    • ​On any PC and any operating system try this: 
      • Go to an email that has the URL for any project. 
      • Result:  You will not get logged in to your account
  • I log into instructables in a new tab on my browser.
  • I copy-paste the name of the instructable in the Search window.
  • The Topic of Interest comes up along with dozens of similar instructables.
  • I choose the instructable I want and get a new window.
  • My login does not carry to the new tab like it used to.
    • This means I cannot download even though I have premium membership
    • This means I cannot click on anything that is associated with my login.
To save us both time and save you from asking me questions that you do not need to ask me.
Please
​Try this: 
  • ​Go to your instructable login page
  • Search for an instructable.  For example, "Making PCBs at Home."
  • You will get a page full of all kinds of projects related to PCBs.
  • Choose "Making PCBs at Home".  Click on it.
  • You will get a new window without being logged in.
  • You will not be able to download it, nor will you be able to access a login window, nor will you  be able to do anything that is associated with your login
This is a web coding problem and has nothing to do with operating system or PC.

What happened?  
Please fix it.

3 Replies

user
ThirdEarthDesign (author)2017-12-12

Unfortunately I'm going to ask you some questions, whether you feel I need to ask them may be a different story though...

I'm not able to re-create the problem and I've also followed your steps to the letter. Can you confirm what operating system and version you are using (i.e. Windows 7, 8-8.1, 10 etc.) as well as which web browser you are using (i.e. Google Chrome, Firefox, Safari, IE etc.).

Have you tried to re-create the problem using a different web browser?

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user

It works fine at this point. I don’t know what the problem was when I had it.
I’ve downloaded dozens of Instructables over the past few years, and never had a problem.
Must have been a temporary glitch.
Thanks for checking and letting me know that you did check.
Stan

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user
seamster (author)stannickel2017-12-12

Hello Stan,

There were some buggy issues like this that I also experienced over the last couple of days. The site's team of developers were aware and a fix was implemented yesterday afternoon, which seemed to clear this up. Thanks for the report!

If you see any other odd issues pop up, just let us know. THANK YOU!

Sam (seamster)

Community Manager

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