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Ibles Completely inaccessible via IE Answered

Today i can't get to ibles at all, in any way with IE. i get a 403 forbidden error suggesting that i have to log in, which i can't do because i can't get to the page, and it wouldn't matter anyway as i can't stay logged in via IE anyway (really wished that was fixed)

obviously firefox works...sort of, i couldn't reply to stuff earlier (haven't tried again yet), i would press reply and nothing would happen.

also, i've tried posting this bug once and it timed out before it posted

Tags:bug

24 Replies

user
lemonie (author)2010-06-02

Why are you still using IE?
It doesn't make much difference to page-loads, but why all the same?

L

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crapflinger (author)lemonie2010-06-02

because it's my prefered browser. why do you use something else?

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DJ Radio (author)crapflinger2010-06-06

I like Firefox better because IE is slower to load, is less responsive, and Firefox's interface is better.

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lemonie (author)crapflinger2010-06-03

I just don't like IE. But with a lot of choice I wondered why you'd not got anything else. To be honest, I'm lazy but having IE and FF I've gone with what I like and never bothered anything else...

L

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crapflinger (author)lemonie2010-06-03

i've got several other browsers installed on my work computer. HOWEVER i still PREFER to use IE, and it's the browser that i open when i'm surfing the intertubez and when i view this site. i have a lot of things that i need to access on a daily basis that don't work in FF or opera, besides the fact that i just don't like FF or opera.

IE isn't actually the issue here, it's the site design. it's not like i'm the only person to complain of posting issues or access issues on the site. the fact of the matter is that everything on the site USED to work perfectly fine. i USED to be able to stay logged in. i USED to be able to actually make comments. i USED to be able to do everything fine. all in IE8. my system didn't change, yet now i CAN'T do those things anymore. why am i the one that should be changing something on my end?

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kelseymh (author)crapflinger2010-06-03

See Matt's top-level posting on this thread.  It sounds like it may not be an "IE" problem at all, and maybe not even an explicit page coding issue.

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killerjackalope (author)lemonie2010-06-03

That said, there's a leap between latest IE and FF, though that seems to be more about it being a bit lumpy... Chrome however is a godsend for a crappy connection, seems the different protocol really improves speed and reliability on connecting to the page... 

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crapflinger (author)2010-06-04

based on the current comment stream i feel the need to clarify my issues: i ONLY got the 403 in IE during the day that i posted this topic (may 28th), the following monday when i returned to work i no longer got the 403 errors any more in IE. i never got the 403's in FF. also i don't go to the home page. i've got shortcuts that either open up the forum in a view that i like (https://www.instructables.com/community?categoryGroup=all&category=all&limit=20&sort=RECENT_POSTS) or the ibles in a way that i like (https://www.instructables.com/tag/type:id/?sort=RECENT&layout=text&offset=). it's how i browse the joint. when i did get the 403, i was able to open FF along side of IE and i didn't get the 403 error in FF but did in IE, so i'd like to think that this is unrelated to the DoS, there's not that much of a chance of a DoS or DDoS causing just one browser not to reach the site. i don't know everything there is to know about this stuff, but i do work in IT and my understanding of the process and the purposes of a DoS or DDoS is that the purpose is to make a site completely available by flooding the connections. that shouldn't effect one browser over another. my issues that are still 100% current revolve around being able to stay logged in to my account and the ability to post ANYTHING. These issues began shortly after the site revamp. i'd say within a day or so of the new design. the issues are: in IE8 i cannot stay logged in to the site. i can log in to view all steps when i'm looking at a particular ible, and i can float through that ible all i like. i can skip steps, open pictures, etc.. etc.. however, if i go back to the ibles sort shortcut (that i posted earlier) or try to get back to the index in any other way, i'm now logged out and i have to log back in if i want to see all steps etc.. if i close IE then i'm logged out (even when i have the remember me checked). i can't post replies to anything in IE. i can't reply to forum topics or post comments in ibles. when i press "post comment" i'm asked to log on. which i do, then i type my reply or post. when i press "post comment" i get a message saying "oops your session has expired" at which point it takes me to a login page that suggests that i'll be able to login and it will take me back to what i was doing. when i log in there, it just takes me to a blank page that never loads anything (i've gone away from my desk for 10 minutes and when i come back that page is still blank). i've cleared my temp files, cookies, etc... www.instructables.com is in my trusted sites zone, i've got IE set to allow all cookies from ibles. i've disabled certain ad ons that "could" cause issues (but didn't in the past, as i've had them loaded before and everything worked fine). i've attempted to come to the site from various IPs (i've got 20 statics to choose from, i've tried at least 5, none of which regularly, if ever, access the site outside of the testing) oddly enough, i CAN post replies from my home computer which is running ie8 (i think) but i'm sure that it's not as current on it's updates as my work computer. and i know that some of the other settings on that computer are not the same either. again i can do everything on the site in FF, i just don't like FF. also, i know that some of my posts on this issue sound combative or as if i'm angry, i'm not. that's just how i type.

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crapflinger (author)crapflinger2010-06-04

as a note, i posted the above in FF, it HAD line breaks in it when i typed it

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kelseymh (author)crapflinger2010-06-04

Yep, this is a brand new bug. When they "improved" the editor window (to make it faster), it doesn't respect carriage returns if you don't select the [Rich Editor] button. Stupid? Yeah, but it won't be fixed until Monday at the earliest.

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StumpChunkman (author)2010-06-03

First, let me say that I had to turn on my backup, backup computer to get access to this thread.  I tried firefox in Ubuntu, and this page got a 403 error.  I tried Safari and Firefox in OS X, and again got a 403 error for this link. (interestingly enough, the instructables homepage came up fine everytime, it was just the community page, and this forum topic that would give me errors).

So now I'm on Windows XP, and I find that I can find this post (coming from the homepage), in both Firefox and IE.  I'm using IE to post this.

However, as you can see this is a fairly complex problem.  I'm passing this information along in the hopes that it will help our Dev team figure out exactly what's going on with the site.

I'll give you any updates as soon as I find them out.

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TGryphon (author)StumpChunkman2010-06-04

Hiya Stump.., https://squid03.instructables.com/index works fine in IE and FF Hope this helps you isolate the error. Thanks, -Griff-

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ewilhelm (author)2010-06-03

This is a result of our current line of defense against a DoS attack.  Sometimes figuring out the difference between an active user and bot can be quite difficult, and we get it wrong.  This issue is still in flux, so please bear with us.

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TGryphon (author)2010-06-03

Hi all.
  IE 6. gives a 403 on the homepage while homepage displays fine in Firefox.  There is no reason to keep the page from being backward compatible, is there?  Kinda silly for the people programming to have it that exclusive when it is in html 4.01  and html 4.00 strict  dtd coding.
  Just my 2 cents worth.

-Griff-

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kelseymh (author)TGryphon2010-06-03

Are you sure it's the HTML or the server configuration?  For the past week or so, I'bles has been recovering from a DoS attack; one of the symptoms has been random and intermittent 403 and 500 HTTP errors.

Do you get the 403 consistently?  And simultaneously with a load on FF?  If so, I definitely call that a bug, and call on StumpChunkman (I'bles Bug Czar) to respond.  If it was just a one-off, it may not be an HTML problem.

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TGryphon (author)kelseymh2010-06-03

Hi Kelseymh,
  Yup it's consistent.  Same on my wife's machine also.  403 on IE6 and working fine in FF.
  Thanks,
-Griff-
P.S.  This is only on the Homepage.   IE has had no problem accessing the other pages (so far).

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kelseymh (author)TGryphon2010-06-03

Harrumph.  Sorry to hear it :-(  I've pinged StumpChunkman to follow up; you may not hear anything before tomorrow, and I haven't any idea when something like might be resolved.

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StumpChunkman (author)kelseymh2010-06-03

Well, I guess one post in IE is all this computer can handle...back to Firefox.

I do know that access to the homepage was blocked in certain locations in order to help prevent the DoS attacks.

Since they only seem to be attacking the homepage, the easiest short term solution enabling us to keep the website up, was to block access to the homepage in the locations the attacks were coming from.

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kelseymh (author)StumpChunkman2010-06-03

Interesting!  Well, IP blocking could be an explanation for some of the user issues, but not all of them.

I think TGryphon's result rules it out in his case:  He accessed I'bles from the same machine at the same time, using two different browsers.  A DoS defensive blockade should have triggered 403 on both browsers.

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knife141 (author)2010-06-02

I haven't been able to load Instructables using IE for about a week now.  It seems to work ok with firefox, but not with IE. 

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Goodhart (author)2010-06-02
I still seem to have the problem at work - where I have to use MSIE
 

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PhotoMaster (author)2010-06-01

I have had this error several times over the past few days. I am relieved to find it's not my machine, but at the same time I wonder what is happening here.

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kelseymh (author)2010-05-28

https://www.instructables.com/community/Server-Shutdown/
https://www.instructables.com/community/has-the-site-been-down/

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Goodhart (author)kelseymh2010-05-29
I had the same problem, later on in the night of the 28th
 

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