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I'm having troubles logging in and downloading PDF files Answered

I've already payed for a "Pro member" but I can not log in nor download any PDF files. I've tried the "right clicking my mouse and choosing 'Save Link As...' " but nothing happens!

I already sent a couple of e-mails to support@instructables.com 2 days ago but I got no response from them.

Any advice?

Thanks in advance,

Gildardo

8 Replies

user
Gildardo (author)2015-03-19

I contacted support@instructables.com and the problem has been solved. Thanks.

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user
giroto (author)2015-03-19

Same problem here in Brazil

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user
tomatoskins (author)giroto2015-03-19

I you haven't emailed support yet, I can help you if you can let me know what exactly the problem is. Are you having troubles logging in or just with downloading PDFs?

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giroto (author)tomatoskins2015-03-19

Download PDFs. But now, my account don't show PRO anymore. However, I'm PRO, because I made the payment today.

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user
tomatoskins (author)giroto2015-03-19

Hmmmm... As far as the pro membership goes, you will need to contact support@instructables.com to get help with that.

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user
Hyacinthe (author)2015-03-17

Same problem for me... I live in France…

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user
Kiteman (author)Hyacinthe2015-03-17

Hehe, as you typed, the staff were probably at home, eating breakfast.

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Kiteman (author)2015-03-17

Well, "two days ago" was the weekend, plus they are in California, running to Pacific Standard Time.

Look for a reply in the next 24-36 hours.

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