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Laptop won't connect to my home wireless network, but other computers can. My laptop can connect to other networks tho.. Answered

I recently just moved back home from college and I can't use my wireless internet at my house. My laptop has always connected to every other WiFi signals and still does, just not my house signal. The problem is that it says it's connected with full strength, but it just doesn't load any websites or anything else that uses the internet. When I disconnect then reconnect, the internet briefly works for maybe 10 seconds then won't load pages. This is one of the strangest things I have ever seen because my Xbox, cell phone, and other laptop work perfectly fine on my internet. I even bought a brand new, very expensive router to try to solve the problem but that did nothing.

I am running Windows 7 and my antivirus program is Kaspersky, if that is any help.



Best Answer 5 years ago

I have solved this common problem in my Instructable "How to troubleshoot your home network", if you have any questions please leave them on the Instructable (not here) and I will do my best to help!

i got this blog that helped me .click http://fixingblog.com/windows-laptop-wont-connect-wireless-router/ and see all steps

1- Using automatic troubleshooting

Click Start , type troubleshooting into the Search field.
Select troubleshooting from the search results.
Click Network and Internet.
Click Internet Connections.
Click Advanced.
Click Run as administrator (if present), check Apply repairs automatically, and then click Next.

these are windows problem and i have been having the same issue . just update the wireless driver and for any other help visit http://windows.technical-care.com/ and let me know for any other issue .

1. Open windows command prompt Start\ Run\cmd\ok

2. To release your Ip address ipconfig/release

3. To renew your IP address ipconfig/renew

Didn't work. I prefer to use Mozilla/google-mozilla won't start
miss=couldn't load xpcom-recommendation to uninstall and reinstall-so I
also have IE-getting error message-page can't be displayed. My toshiba
windows 7 64 bit crash dumped multiple times. I am able to connect on
another laptop and other devices just not on my favorite=toshiba laptop.


A friend's HP Pavilion wouldn't connect to my WiFi connection.

Can you help me?

I have tried to renew the ip config and also changed the DNS but to no avail.

i have a old laptop and i cant connect it wont let me use my wifi oly dail up so ow can i use wifi on this laptop i made a new net work wireless net work but it still wont let me on the net can u plz help me thanks

My HP laptop with Widows 7 and Kaspersky was already connected to my home WiFi previously,but now WiFi signal itself is not showing but able to see other networks except the one which I connected before.

Please help me….?

I was using my home wifi connection(wap2 secured) to connect to internet through my laptop till last day, then it stopped all of a sudden. I can see all available networks including my home network but simply can't connect.After the password is typed for the home network, it will try to connect but can't connect.The only message i get is that "your computer can't connect to any of the prefered networks".My operating system is XP S3.What shall I do to get connected?

SaranshB16 seconds agoReplyOk I understood your problem, I was having the sane problem as my laptop was not connecting to my wifi but on other devices it was working. Just have a look at http://www.kickiteasy.com/laptop-not-connecting-to-wifi/ it will surely help :) Thanks !


Try this 1

1) First make sure that your wireless connection is not disabled.

Click on Start --> In search box, type ncpa.cpl and press Enter

"Network Connections" window will be opened. If you find your wireless

connection icon in grey color then right-click on it and select "Enable".

2) Check your SSID and the security key.

Good Luck

i think this can be fixed . reset the settings and now update the wireless driver and make sure you have the right password to go on wi fi once you are there your are go to go for more visit http://goo.gl/YcR4eM

I am currently connected to my neighbors internet becuase my computer wont stay on my home internet. I have windows 7, 360 anti virus

my computer can't connect to wireless at my home. when i connect name network at my home it is need password but i type it already. but it can't connect.

i am running windows 7 and my antivirus program is Microsoft security essentials.

I am having this same problem. Where can I view the answer to this? I am currently connected to my neighbors internet becuase my computer wont stay on my home internet. I have windows 7, kaspersky anti virus

i have a problem with my laptop,,,,,,there was a time that my laptop cannot connect to my wireless network,,,,but my other gadget can like my tablet,,,,,,thats my problem but sometimes my laptop can connect to my wireless network ,,,,,it so weird please help me


I am able to see wireless network in my laptop and after clicking on connect button, pop-up for password came.

But after that nothing happens.... I am not able to connect to wireless network. This problem persists since 1 year , please help.

start a new question about it. Only people following this question will see it since it was asked a while ago.

if your browser is mozilla firefox, go to the top left hand corner and click the yellow tab with firefox inscribed on it. click options, then on the sub menu click options again. a window comes out, then go to advanced at the top right hand corner. just the next line under, click network. under connections click settings. in the new window that opens, select no proxy and then reconnect to ur home wifi, see if it works. if not try the other options. one will surely work.


4 years ago

hi...can you help me? why my laptop can't connect wifi?

Im having the same issue so im not much help. Try some other threads on this website?

My aunt called me about her laptop having connectivity issues. I go over and do the usual checks. The computer has it's own IP (not static) and it can ping to the router, the loop back address, and any other computer on the network. It will not connect to the internet (yellow icon on the wireless icon). It can connect hard wired, but no wireless connections.

I asked her about updates and she can't recall doing any. I have uninstalled and re-installed the drivers for her wireless NIC. It connects to the network, but says it cannot get internet access. I tried the nslookup and it times out and the tracert says it is unable to resolve target system name. I used google.com for both of these. When I do the windows connections diagnose tool, it says the connection is broken. I'm at a loss as to why it works. Her computer will connect to other connections, but not at home.

Hey, can someone please help me? I have this problem and its really frustrating.
My problem is..When I connect to the internet it usually says I have internet connection but Google Chrome says "The web page cant be loaded" and after a few minutes my internet connection goes down and says I have no internet access. So I reconnect to the internet and the same thing happens, I repeat the process and a few times it works but only for a few minutes and then it happens again. (The internet works perfectly fine on other laptops and phones but its just mine for some reason).

I asked this on another site and someone told me to go to "My Computer" and then right click it, then go manage, then to click on "Device Manager" and then click on "Network Adapters" and to double click on each of the Intel (R) things there. Then to click on the power manager tab and untick the box that is ticked.

I have also done this:
1. Click Start, go to control panel.
2. Click Network and Internet.
3. Click Networking and Sharing Center.
4. Click Change adapter settings
5. Find your wireless adapter, right click it, and click Properties.
6. Scroll down to Internet Protocol Version 4 (TCP/IPv4), and double click it.
7. Click the radio button that says "Use the following DNS server addresses:"
8. Put for the Preferred DNS server, and for the Alternate DNS server.
9. Click OK and test your internet.

Can anyone please help me?

I have a really weird problem. On my laptop I connected to a network, but it says No Internet Access. I went on a different laptop, connected to the same network, and I was just fine. Can someone tell me what's happening?? Im on Windows 8 btw

You should make this a new question, you will get a better response that way. I am subscribed to this question so I got a notification that you made a comment, otherwise I would have never known. Most of us follow the newly posted questions but not so much the comments on older ones.

Having very similar issues here myself. I read everything in the Tutorial and followed every step to no avail. So here's my problem, my old computer connects to my internet just fine, my new laptop however gets the yellow caution symbol/No Internet access/Limited Access. Every once in awhile the yellow flag will disappear and it says Connected but I can't actually open any pages.

When I run ipconfig /all it shows that my DHCP is Enabled, Subnet is, Gateway is and IPv4 Address is

When I check my working computer the IP address ends in the hundreds so I don't think there's an issue there. On my non working laptop I changed the DNS server to Google's, I even tinkered with the IP Address, only changing the last digits. Still nothing worked even after restarts and tinkering with those settings multiple times before finally deciding to just go back to obtaining address' automatically.

Also did all the default stuff, reset modem, used Windows Troubleshoot (I'm on Windows 7 btw, if that matters - the computer that does work with my internet is my old Dell running XP). I even removed my antivirus software after running it one last time. I figure I can redownload once I get this network issue resolved. Also ran MalwareBytes. Nothing was picked up. My laptop will connect to open connections, it just doesn't seem to want to connect to mine. I do have it secured WPA2 - Personal. AES Encrypted.

Any help would be greatly appreciated. Thanks

Have you fixed the problem?

If not, I will go into the ipconfig command a little further. Please type:
and then press enter.

Then find your WLAN Nic connection, and you should see something like this:
Connection-specific DNS Suffix : (something here)
Link-local IPv6 address: fe80::948c:XXXX:XXXX:XXXXXXX
IPv4 address : 192.168.X.X
Subnet Mask: (This is probably the exact mask that you will see)
Default Gateway: 192.168.X.X

Please tell me the IPv4 address, the subnet mask, and the default gateway.

Can u help me please... I have the same problem, Internet will connect to all other computers, phones and pcs but not one lap top. My ipv4 is 1.102 at the end, subnet is the same, gate way ends in 1.254
Please help x

Sure. Let me just get some background to make sure you have the exact same problem.

1. Does your laptop work ok on other wifi networks (coffee shop, library, etc.)?
2. Did your laptop work before and just stopped working recently, or has it never worked on this wifi?
3. What system are you running, and what (if any) antivirus are you using (and did you switch recently?)
4. Can you run an ipconfig /all and tell me what your DNS servers are?

The ip address you listed is a valid address in the correct subnet, which means that you are connected to the network, but something is blocking you from getting to the Internet. Also, please tell me what brand of router you are using. (I'm guessing it is 2-wire... Right?)

1.I haven't actually tried on other networks. I live in the middle of nowhere with no coffee shops etc around. Does this matter?
2. maybe I should let you know exactly what happened... Basically I live in a pub, we have 2 routers and an extension. Let's call the downstairs one x and upstairs y and then the extension would be called y ext. I was connected to y when it stopped working. I turned it off at the wall thinking it would reset it. When I turned it back on and searched for the network it had changed name, instead of y and y extension I now have pheenet and pheenet ext. So the answer to your question... It has worked on this network before but it was called something different.
3.I'm not 100%sure but I believe I am running windows 7 and I have avast security. I haven't changed recently.
4. I think I have done this right. My dns servers say
I'm guessing th router is made by pheenet

Thanks in advance x

1. No, but if you were able to test it on other networks, it would rule out a few possible problems.
2. That does help me, thanks.
3. Great, you can also be sure about what system you are running by pressing the windows key and pause/break key together, that will bring up the system properties window so that you can see all your system information. :)
4. I think we will change those DNS servers... I don't like using a broadcast address for DNS servers. :)

So lets try setting the DNS servers to Google's free DNS servers.
1. Click Start, go to control panel.
2. Click Network and Internet.
3. Click Networking and Sharing Center.
4. Click Change adapter settings
5. Find your wireless adapter, right click it, and click Properties.
6. Scroll down to Internet Protocol Version 4 (TCP/IPv4), and double click it.
7. Click the radio button that says "Use the following DNS server addresses:"
8. Put for the Preferred DNS server, and for the Alternate DNS server.
9. Click OK and test your internet.

Let me know what happens with that... also, if your network was secured before and it isn't now, I would suggest securing it. In a browser, type, hit enter, and it should give you access to your router settings. You should also be able to change the SSIDs to whatever you want to call it. :)

thank you so much it works used to work then stopped so had to use ethernet but now my wifi works

Great! Glad to hear it helped! :)

sorry, to told U that your solving steps doesn't work let me told u the some different about my problem
- My laptop can't see my home's router network by wireless into the available wireless list although it can access the network by direct cable.
- Any other devise can access it by wireless property smoothly without the need to the cable.
- And The very strange thing Is that my laptop can access my neighbor network by the wireless property !!!
- Ip =
- gateway =
- sub-net mask =
- My laptop accessed it for many times before this problem appears so,I think it is some thing like windows filter options about this network !!
- wish U help me,,,
Thank you @thegeeke

OK, what system are you running? Also, have you upgraded any hardware lately? (Specifically your wireless router)

@thegeeke please help. I've read through all your comments and still can't get a wifi connection. We got a new modem box And the laptop won't connect. Phone and iPad are both connecting. Please tell me hat I need to do! Thanks

OK, on the new router, does it have a wireless "letter"? (A, B, G, N) Also, how old is your laptop? If the wireless NIC in the laptop isn't compatible with your new router, you may need to get a new NIC. (Very cheap on Amazon... it's just a USB adapter so no complicated installation is necessary.)

Also, did you happen to read my two instructables?



They might be able to help you with the basics. If none of this helps, can you give me some more detail about how the computer isn't connecting? Does it see the network in the network connection list? Does it give an error message when trying to connect? Can you use it on a wired connection to the router? Is it able to connect to the network but just not the internet? This type of information can help me diagnose your problem. :)

I've also been having problems connecting to my home Wi-Fi. I just took it to a computer repair and it connected to their Wi-Fi. My computer can sense my home Wi-Fi, But it won't connect to it. I have a Toshiba satellite P845-S4200 That runs on Windows 7. Do you have any possible solutions that could help me connect to my Wi-Fi? I can provide you with any information that you need.

Do you get an error message when you try to connect? If so, what is the error message?

Hi, my laptop won't connect to my home wifi. I've tried the troubleshoot but it's not helping. my phone, ps3, etc. can all connet to my wifi but my laptop cannot. When I launched the troubleshooter it said the problem was that it needed to be connected to the ethernet cable. When I do, it allows my laptop to connect to the internet, but it means that my phone, ps3, etc. cannot. I'm not sure why it won't connect, i've reset the laptop several times now but it still won't work. It hasn't connected for about 2 months now, and I was wondering if you knew how to fix this ploblem.
Thanks heaps!

I have an annoying problem now too. I just recently had my laptops screen replaced. It has been left with the power off for 13 days now and it worked fine until then. Now that I have had it repaired (not sure if the laptop is just being screwy or the technicians did something) the wifi isn't working properly. It keeps going between being connected to my network, but no Internet and disconnecting itself and then not being able to reconnect.

As with everyone else on this post though, my other devices are connected and working properly. I have tried resetting my adapter and the modem, neither helped. Nor did restarting my computer.

When the wifi is connected it shows full bars and the dhcp is enabled... The DNS is and the subnet mask says I also tried the part. Nothing worked.

Now the problem is that it can't even connect to my wifi.

It sounds like when they replaced your screen they might have accidently bumped the wireless antenna (it is very fragile and depending on the laptop design it can be very close to the screen). I would bring it back to the repair shop and have them fix it... if they are reputable they should fix it for you. :)

I tried that, but it connected and worked there. I just tried uninstalling my antivirus program and the only thing that changed is that it is letting me connect to the wifi, but it doesn't not load any pages, nor download any updates.

It's possible, but I really think it is more of a loose connection. You could try downloading Malwarebytes and running a scan with that, but my gut is telling me it's a loose connection; which would cause intermittent problems.

What do you mean by loose connection? Because the wifi worked when I was at the computer store. It went at a normal speed. Is it easy to fix?

There is an actual antenna inside the computer itself. It is very close to the screen in some laptop designs, and it is a very fragile piece of wire. It's very easy to accidentally bump it when working on a screen (I've done it myself), and it can loosen the connection. If that connection is loosened, it could A. Cause the WiFi to stop working altogether, or B. Cause intermittent problems that will get worse over time as the wire is wiggling back and forth as you move the laptop around. Speed probably wouldn't be affected when it works, it would be all or nothing.

Fixing it could be as easy as opening up the computer and pushing it firmly back into the connection, or soldering it back in place. If that doesn't work, it's an easy fix to replace it... any computer shop that can replace a screen should be able to do it. Like I said, it's so close to the screen that it seems like too much of a coincidence that you just replaced your screen to not be related. If they are a reputable company, they should have no problem with checking it out for you, and fixing it if it was their fault. :)

I have a Toshiba p755 s5320. Do you know where if there is a video on how to get to the antenna on there? If I can I would like to try just fixing it rather than having to drive back to the computer store.