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Login problem on intructables app (ios) Answered

Im having problem "logging in" on instructables app on ios.,I encounter this only with the last app update.,Everytime i tried to login directly on instructables app,i was diverted to safari app in instructables login page.,& tried to login there.,but it fails.,And last night i tried to login using my facebook account,i successfully login but with a different user name and not my instructables pro account.,i tried to report it & email a feedback.,but no reply and not resolve at this moment.,Is there anyone encountering this kind of bug on instructables App?,im looking for a a fix for this after i updated my app.,tried to uninstall,rebbot & reinstall the app yet the problem still exist.,Luckily i login using chrome on instructables webpage & made a topic here.,Hoping someone could assist me on how to fix this.

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steve_lajoie (author)2016-06-12

Hi! Paid $49 dollar for a two year on 5/31... Yeah, it now asks me to upgrade again. Is there any way to fix this or am I just out of luck? I tried resetting password and the whole thing. Nope, wants me to pay again. I don't think I'll do that.

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tomatoskins (author)steve_lajoie2016-06-14

Hi,

Please send an email to service@instructables.com if you are still experiencing this issue. Be sure to include your username so our support team can help you as quickly as possible.

Troy (tomatoskins)

Community Manager

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rodski (author)2015-08-02

i resolved it on my own.,i successfully Logged in., i just Turned Off my Block Pop Ups toggle switch on Safari Settings.,

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iGonch (author)rodski2016-06-12

i have the same login problem with facebook (IOS 9), Unblocking pop-ups didnt help. And Instructables Support team never responded...

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Jurie-W (author)2015-08-02

My e-adress and picture is mine for my adress as;jurie dekock@telkomsa.net but I can not login with the password that I usually use.

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Brooklyntonia (author)Jurie-W2015-08-02

You shouldn't post your email address in a public forum. For individual issues like these, you should email service@instructables.com.

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